Navneet Gill
Surrey,BC
Summary
Customer service representative with 5 years' experience in telephone and face-to-face customer service. Experience with sales, troubleshooting and customer care. Knowledgeable with handling customer complaints and maintaining a positive and friendly disposition. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
HUB International
Abbotsford , BC
09.2020 - Current
- Mainly worked on auto insurance, processing and travel insurance.
- Assisted clients with policy changes and policy reinstatement .
- Engaging with clients to determine their needs and provide expert advice to ensure the best coverage for them.
- Managed multiple computer applications, while simultaneously managing a high volume of phone calls daily.
Customer Service Representative
Cascade Insurance
Langley, BC
06.2020 - 08.2020
- Mainly worked on auto insurance, processing and managing batching .
- Assisted clients with policy changes and policy reinstatement.
- Maintain records, reports and files.
- Complete all assigned data entry requests and tasks within required timeframes while maintaining a high -level of quality.
Customer Service Representative
Goldkey Insurance
Abbotsford, BC
04.2019 - 04.2020
- Mainly worked on auto insurance,processing and managing batching, travel insurance and private insurance.
- Assisted clients with policy changes and policy reinstatement.
- Engaging with clients to determine their needs and provide expert advice to ensure the best coverage for them.
- Processing and monitoring daily/weekly/monthly renewal lists.
- Maintain records, reports and files.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed multiple computer applications, while simultaneously managing high volume of calls daily.
- Monitor office supply stock.
- Managing domestic shipping via ICS and Purolator.
Customer Service Representative
Westland Insurance
Abbotsford, BC
11.2016 - 03.2019
- Mainly worked on auto insurance, processing and managing batching, travel insurance and private insurance.
- Assisted clients with policy changes and policy reinstatement.
- Engaging with clients to determine their needs and provide expert advice to ensure the best coverage for them.
- Processing and monitoring daily/weekly/monthly renewal list.
- Maintain records, reports and files.
- Monitor office supply stock.
- Audit cash drawers and maintain daily log of overages and shortages.
- Managing domestic shipping via ICS and Purolator.
Customer Service Representative
Goldmine Insurance
Abbotsford, BC
09.2015 - 11.2016
- Mainly worked on auto insurance,processing and managing batching and travel insurance.
- Assisted clients with policy changes and policy reinstatement.
- Explained in-depth policy information, educating consumers on products that best suit their needs.
- Managed multiple computer applications, while simultaneously managing high volume of phones calls daily.
- Collaborated with team members to share product information and build associate knowledge.
- Maintain records, reports and files.
- Regularly exceeded daily sales and product add-on quotas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Grade 12
G.R.D Sen Sec Public School
IndiaDiploma in Computer Application
Polytechnic College
IndiaOffice Administrative Course
Diversity Community Resources Society
Surrey, BCFundamentals of Insurance
IBABC
Vancouver CAIB 2
IBABC
Vancouver CAIB 3
IBABC
VancouverSkills
- Customer Relations
- Positive attitude
- Interpersonal Communication
- Friendly and Confident
- Sensible and Practical
- Presentable
- Knowledge of Quick Books
- Auto and travel Insurance
- Detail oriented and Meticulous
- Highly Organized
- Flexible and Adaptable
- Focused and attentive
- Approachable and Friendly
REFERENCES
- References available upon request
LANGUAGES
- English
- Punjabi
- Hindi
Timeline
Customer Service Representative
HUB International
09.2020 - Current
Customer Service Representative
Cascade Insurance
06.2020 - 08.2020
Customer Service Representative
Goldkey Insurance
04.2019 - 04.2020
Customer Service Representative
Westland Insurance
11.2016 - 03.2019
Customer Service Representative
Goldmine Insurance
09.2015 - 11.2016
Grade 12
G.R.D Sen Sec Public School
Diploma in Computer Application
Polytechnic College
Office Administrative Course
Diversity Community Resources Society
Fundamentals of Insurance
IBABC
CAIB 2
IBABC
CAIB 3
IBABC
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