Navneet Bhangu
Burlington,Canada
Summary
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Medical Administrative Assistant
Physiotherapy Advanced Rehab
08.2022 - Current
- Oversee daily clinic operations, ensuring seamless patient flow and efficient administrative processes. Provide leadership in optimizing front-desk performance and patient experience.
- Mentor and train administrative staff on policies, procedures, and software tools to enhance workflow efficiency and customer service. Assist with hiring and onboarding new staff.
- Implement new scheduling and patient management protocols to improve operational efficiency. Experienced in training teams on Universal.
- Cultivate strong relationships with patients, ensuring high satisfaction and retention.
- Resolve conflicts and proactively address patient insurance, claims, and scheduling concerns.
- Process insurance claims (WSIB, MVA, TELUS, Sun Life, Blue Cross, ProviderConnect) and resolve disputes, improving clinic revenue cycle management.
- Identify upselling opportunities for clinic services and assist in promoting additional treatment plans to maximize patient engagement and revenue.
- Track key performance indicators (KPIs) such as patient retention, booking efficiency, and revenue trends to optimize front-office workflows.
- Serve as a key liaison between patients, clinic owners, therapists, and external stakeholders (insurance companies, legal representatives, and WSIB professionals).
- Oversee ordering and maintenance of office supplies, ensuring smooth clinic operations.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
Business Analyst
BusyQA
01.2024 - 02.2025
- Worked on Culinary Compass App, a mobile app offering personalized menus based on user taste profiles, aimed at driving customer loyalty for restaurants via loyalty programs and providing CPG brands with actionable data insights via taste profile surveys
- Conducted Interviews with Stakeholders including the founder, restaurant partners, CPG brands, and end users to document detailed business and functional requirements by using collaboration tools like JIRA and Slack.
- Collaborated with web developers to enhance the app’s UX/UI. Facilitated workshops to identify key pain points and opportunities for improving the user interface, aiming to increase engagement and simplify navigation.
- Produced wireframes, flowcharts, and mockups by using Microsoft Visio to assist in design iterations.
- Collaborated with the team of Data Analyst to design and implement taste profile surveys that provide CPG brands with critical data insights about potential consumer interest in new products
- Analyzed survey results to help brands understand demographic preferences and predict the likelihood of product success. Generated reports and visualizations to present findings to key stakeholders.
- Partnered closely with web developers to translate business requirements into functional app features.
- Supported quality assurance efforts by developing test cases and participating in user acceptance testing (UAT) to validate functionality against business requirements.
- Worked in an Agile environment, actively participating in sprint planning, retrospectives, and daily stand-ups to ensure the timely delivery of app updates and features
- Created detailed user stories, acceptance criteria, and process flow diagrams to guide development and meet user needs.
- Created customer personas and mapped out user journeys to better understand and anticipate user behaviors.
- Used these insights to help define and prioritize features that would improve user experience and increase app adoption among restaurant patrons and CPG brand customers.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Education
Computers Systems Technician Software Engineering
Sheridan College
Brampton, ON04-2020
Skills
- Requirements gathering
- Microsoft Office Suite
- SQL proficiency
- Business process mapping
- Stakeholder management
- Software development life cycle
- Business process improvement
- User acceptance testing
- KPI tracking
- Systems analysis
Certification
- CBAP - Certified Business Analysis Professional
- SQL - Data Camp
- Business Process Modelling - BusyQA
- Principles of Scrum and Agile - BusyQA
Timeline
Business Analyst
BusyQA
01.2024 - 02.2025
Senior Medical Administrative Assistant
Physiotherapy Advanced Rehab
08.2022 - Current
Computers Systems Technician Software Engineering
Sheridan College
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