Navneet Atwal
Calgary,AB
Summary
Dedicated and adaptable professional known for strong relationship-building skills and persuasive communication. Experienced in customer service and sales, ready to leverage expertise in CRM software and data entry to drive client satisfaction and business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Hertz Car Rental
Calgary, Alberta
04.2023 - Current
- Managed customer inquiries through phone, email, and in-person interactions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Assisted customers with policy inquiries and coverage details.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Developed strong relationships with clients by providing exceptional customer service.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Utilized CRM software to document customer interactions, feedback, and resolutions.
- Educated customers on new insurance products and services relevant to their needs.
Sales Associate
Furn House Melbourne
Melbourne, Australia, Victoria
12.2020 - 04.2021
- Processed sales transactions accurately using point-of-sale systems.
- Maintained product displays to enhance visual appeal and accessibility.
- Assisted customers in selecting furniture based on needs and preferences.
- Managed inventory levels by organizing stock and conducting regular counts.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Associate
Michael Hill
Melbourne, Australia, Victoria
11.2019 - 03.2020
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers on proper jewelry care and maintenance techniques.
- Handled inventory management, including restocking and organizing merchandise.
- Resolved customer inquiries and concerns in a professional manner.
- Participated in training sessions to stay updated on product knowledge and trends.
- Received inventory shipments and stocked shelves with merchandise.
- Provided accurate information about warranties, pricing, policies.
- Facilitated returns or exchanges with minimal disruption to customers.
- Engaged in suggestive selling techniques to increase sales volume.
Education
Diploma - Leadership And Management
GEN Institute
Melbourne, Australia07-2021
Advanced Diploma - Hospitality Management
Academies Australiasia
Melbourne, Australia11-2019
Diploma - Business Management
Holmesglen Institute of TAFE
Melbourne, Australia VIC07-2016
Skills
- Relationship building
- Data entry
- Persuasive communication
- Customer needs assessment
- Policy analysis
- CRM software
- Customer service
- Inventory management
- Time management
- Sales techniques
- Negotiation tactics
- Fluent in multiple languages
- Adaptability and flexibility
Certification
- Certificate 3 in Business
- Certificate 4 in Business
Languages
Punjabi
Professional
Hindi
Professional
References
References available upon request.
Timeline
Customer Service Sales Representative
Hertz Car Rental
04.2023 - Current
Sales Associate
Furn House Melbourne
12.2020 - 04.2021
Sales Associate
Michael Hill
11.2019 - 03.2020
Diploma - Leadership And Management
GEN Institute
Advanced Diploma - Hospitality Management
Academies Australiasia
Diploma - Business Management
Holmesglen Institute of TAFE