Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Navneet Atwal

NorthEast Calgary,Alberta

Summary

Customer oriented Sales representative committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention. Creating clients with Satisfactory results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Sales Representative

Hertz Car Rental
04.2023 - Current
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Logged customer data into company CRM system to foster strong account management and rapport.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Senior Sales Assistant

Furn House Furniture
11.2019 - 10.2021
  • Increased sales revenue by building strong relationships with key clients and identifying new opportunities.
  • Exceeded sales targets consistently through effective negotiation and closing techniques.
  • Streamlined sales processes, resulting in increased efficiency and higher customer satisfaction rates.
  • Developed a deep understanding of the company''s product offerings to better serve clients and drive sales growth.
  • Established strong rapport with prospective clients through strategic networking efforts, leading to increased business referrals.
  • Continuously monitored industry news and trends, adapting sales approach accordingly to maintain relevance in a constantly evolving market.
  • Set up delivery and repair appointments based on availability and individual schedules.
  • Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Negotiated prices, terms of sales and service agreements.

Retail Sales Associate

Michael Hill
01.2018 - 11.2019
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Located merchandise across various stores to address customer needs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Assisted customers with prompt and polite support in-person and via telephone.

Education

Business - Diploma of Leadership And Management

GEN Institute
Melbourne,Australia
07.2021

Hospitality And Tourism Management - Advanced Diploma

Academies Australasia Polytechnic
Melbourne, Australia
11.2019

Diploma of Business - Business Management

Holmesglen
Melbourne, Australia
07.2016

Skills

Excellent People Skills

Sales and Marketing
Sales Expertise
Time Management
Multitasking Strengths

Verbal and Written Communication

Teamwork and Collaboration
Online Systems
Complex Problem-Solving

Certification

  • Certificate IV in Business
  • Certificate III and IV in Hospitality and Management



Intermediate in Microsoft Office, Excellent Typing Skills, Proficient in Writing

Timeline

Customer Service Sales Representative

Hertz Car Rental
04.2023 - Current

Senior Sales Assistant

Furn House Furniture
11.2019 - 10.2021

Retail Sales Associate

Michael Hill
01.2018 - 11.2019

Business - Diploma of Leadership And Management

GEN Institute

Hospitality And Tourism Management - Advanced Diploma

Academies Australasia Polytechnic

Diploma of Business - Business Management

Holmesglen

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Navneet Atwal