Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Navneesh Kaur

Calgary

Summary

Proven track record of enhancing operational efficiency and client satisfaction at Tech Mahindra through expert collaboration and process improvement. Skilled in MS Office and adept at fostering team environments, I excel in administrative support and client relations, significantly contributing to organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Volunteer

Centre For Newcomers
02.2024 - 04.2024
  • The CVITP (Community Volunteer Income Tax Program) is a program in Canada that offers free tax preparation services to eligible individuals with modest incomes and simple tax situations.
  • This program is run by volunteers who are trained by the Canada Revenue Agency (CRA) and community organizations.
  • It aims to help people who may have difficulty completing their tax returns on their own, such as seniors, newcomers, low-income individuals, and persons with disabilities.
  • Volunteers provide assistance in completing and filing tax returns, ensuring that individuals receive all the credits and benefits they are entitled to under the Canadian tax system.
  • I did work in the tax booking


Volunteer

Centre For Newcomers
10.2023 - 12.2023
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • In VESL Program helps to teach in english for immigrants who not understand the english language
  • Tutored at various competency levels to help people with reading,listening,speaking and writing skills.


Sr Associate Customer Support

Tech Mahindra
11.2015 - 02.2020
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Actively participated in organizational development initiatives like workshops or seminars, contributing valuable insights based on experience.
  • Managed customer relations through communication and helpful interactions.

Education

Accounting

PANJAB UNIVERSITY
India
09.2013

Skills

  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail
  • Computer Skills
  • Answering Phones
  • Telephone Etiquette
  • MS Office Word, Power Point ,Outlook
  • Volunteer Recruitment
  • Deadline Adherence
  • Data Entry
  • Client relations strength
  • Administrative tasks
  • Filing and Recordkeeping
  • Documentation And Reporting
  • Administrative Support
  • Record preparation

Languages

English
Elementary
Hindi
Elementary
Punjabi
Elementary
Urdu
Elementary
Gujarati
Elementary

Certification

  • Alberta Provincial Examination for basic Security Training
  • Standard First Aid&CPR

Timeline

Volunteer

Centre For Newcomers
02.2024 - 04.2024

Volunteer

Centre For Newcomers
10.2023 - 12.2023

Sr Associate Customer Support

Tech Mahindra
11.2015 - 02.2020

Accounting

PANJAB UNIVERSITY

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Navneesh Kaur