Summary
Overview
Work History
Education
Skills
Certification
Language Proficiency
Timeline
Generic

Navmalika Singh

Etobicoke,ON

Summary

Passionate and nurturing early childhood educator with a strong desire to provide young learners with a solid foundation for future academic success. Seeking a part-time teaching position for small kids to create a stimulating and supportive environment where children can develop essential skills and a love for learning. I used to teach children as part time along with full-time job. Apart from being educational instructor, Have 3+ years of work experience in multinational companies. Known for utilizing strong communication and listening skills for serving customers both virtually and in person. Experience with sales, tech support, and mitigating customer complaints and problems while maintaining a positive and friendly disposition.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Catalog Analyst

CRED
07.2022 - 03.2023
  • Responsible for handling catalog activities for the CRED travel cluster
  • Managing internal communication and implementing strategies to handle customer requests and fulfill expectations.
  • Customer satisfaction and client management
  • Managing end-to-end visibility of the product life cycle from birth to go live
  • Working on Advance Excel - VLOOKUP and creating dynamic reports with PivotTables, Building formulas, etc.
  • Data entry, data validation, and managing the process of listing new properties with correct attributes and images
  • Managing regular calls and communication with clients/sellers
  • Driving the key metrics of quality and on-time delivery.
  • Ensuring high catalog standards with 100% quality, delivering best-in-class customer experience.

Tutor Volunteer

Rotaract Club
09.2019 - 03.2023
  • Visited different charitable trust/institutes within the area and volunteered for teaching who couldn't afford education facilities.
  • Spent time and counseled orphan kids
  • Foster a sense of community and motivation among students to encourage active participation and learning. Developed student confidence through positive reinforcement strategies.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.

Operations/Support Analyst

Walmart Labs
06.2020 - 07.2022
  • Responsible for handling business requirements and operations at multi-level for various business flows.
  • Handled the day-to-day volumes of the assigned tasks and ensure the given service level agreement is met as per quality standards.
  • Interacting and coordinating with customers to accurately reflect the products’ price, product details, and other product-related information.
  • Developed strong business communication skills – the ability to communicate and convince customers to purchase products
  • Investigated and identified 'Root Cause Analysis' for a recurring problem.
  • Established strong relationships to maintain and support business.
  • Accurately documented, researched, and resolved supplier/ seller service-related issues.
  • Met or exceeded service and quality standards every review period.
  • Was given a 'Jack of all trades' title for handling various departments.
  • Effectively managed a high volume of work.
  • Manager choice award for effective suppliers/sellers management.

Creative Content Writer

Silicon Media Technologies
08.2019 - 02.2020
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Worked with teams of designers, editors and marketers to create content for client campaigns.
  • Utilized feedback from clients and colleagues to improve content quality.
  • Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
  • Completed thorough research into assigned topics.
  • Performed keyword research to optimize content for SEO.
  • Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
  • Delved into unique themes and subjects with each work to enhance artistic growth and skill.

Neuropsychologist Intern

Regen Medcare
05.2019 - 07.2019
  • Developing and applying Interpretative communication techniques with guests.
  • Utilized various forms of techniques to collect and analyze data.
  • Collaborated with the principal, assistant principal, social workers, and guide counselor on crisis intervention with necessary students.
  • Completed International Neurofeedback Certificate course.

English Language Tutor

Private Practice
11.2017 - 10.2018
  • Used to teach one hour daily and full time on weekends.
  • Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
  • Authored tests and quizzes to evaluate student learning and comprehension.
  • Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
  • Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
  • Implemented innovative teaching approaches for special needs students to meet requirements of individualized education plans.
  • Mentored students in proper punctuation, spelling and sentence structure use.
  • Adapted teaching techniques to accommodate students' learning preferences and goals.

Cashier and Floor Associate

Reliance Digital
11.2017 - 10.2018
  • Worked as both electronics associate and cashier, depending on store needs.
  • Merchandised displays to move selected items or set up for promotions
  • Suggested specific items based on customer needs to improve department revenue.
  • Cleaned register area frequently, removed debris from shelves, and notified maintenance of any equipment of spillage issues.
  • Promptly answered all intercom codes for assistance.
  • Took notes of customer preferences and suggested the product as per their needs and budget.
  • Handling customer issues in case any product is damaged or out of stock.

Tutor (Weekends)

Radha Tution Centre
07.2016 - 08.2017
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Met with parents to discuss student progress and address concerns.

Sales Specialist/Customer Representative

Bata
07.2016 - 08.2017
  • Greet every customer with a smile and inquire about the store experience.
  • Answer questions about merchandise and maintain current knowledge of all promotions
  • Help Customers with finding products as per their taste and suggesting more for sales
  • Mentoring and training new hires
  • Volunteer for extra work or other jobs within the store to cover short-staffed shifts
  • Mitigating any issues on the spot and patiently dealing with the clients
  • Make sure the inventory is there and all the products are kept in their place
  • Maintaining records about sales and customer services

Education

Bachelor of Arts - English Literature, Psychology, And Journalism

Bangalore University
Bangalore, India
06.2016

Skills

  • Classroom Management
  • English Language Proficiency
  • Individualized Instruction
  • Communication and Interpersonal Skills
  • Business Operations Analysis
  • Information Organization
  • Time Management
  • Problem Solving Skills
  • Good Communication Skills
  • Listening Skills
  • Report Creation
  • Collaborative & Flexible to Change
  • Accountable and Proactive

Certification

International Neurofeedback Course

Language Proficiency

English - Advanced

Hindi - Advanced

Punjabi - Advanced

Timeline

Catalog Analyst

CRED
07.2022 - 03.2023

Operations/Support Analyst

Walmart Labs
06.2020 - 07.2022

Tutor Volunteer

Rotaract Club
09.2019 - 03.2023

Creative Content Writer

Silicon Media Technologies
08.2019 - 02.2020

Neuropsychologist Intern

Regen Medcare
05.2019 - 07.2019

English Language Tutor

Private Practice
11.2017 - 10.2018

Cashier and Floor Associate

Reliance Digital
11.2017 - 10.2018

Tutor (Weekends)

Radha Tution Centre
07.2016 - 08.2017

Sales Specialist/Customer Representative

Bata
07.2016 - 08.2017

Bachelor of Arts - English Literature, Psychology, And Journalism

Bangalore University

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