Navleen Kaur
Edmonton
Summary
Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures. Ready to use and develop communication and organizational skills in Receptionist role.
Overview
4
4
years of professional experience
Work History
Supervisor
Tim Hortons
10.2024 - 10.2025
- Supervised daily operations to ensure efficient service delivery and high customer satisfaction.
- Trained and mentored new team members on company policies and operational procedures.
- Monitored inventory levels, assisting in stock management and replenishment processes.
- Implemented quality control measures to maintain product standards and consistency.
Supervisor
Tim Hortons
03.2022 - 10.2024
- Coordinated shift schedules, optimizing staffing levels for peak service times.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Conducted regular team meetings to communicate goals, updates, and performance feedback.
- Supported management in maintaining compliance with health and safety regulations within the workplace.
Volume Counter
Canada Post
04.2023 - 05.2023
- Processed incoming and outgoing mail efficiently, ensuring timely delivery.
- Maintained accurate records of transactions and customer interactions.
- Assisted customers with inquiries, providing exceptional service and support.
- Operated various postal equipment to facilitate daily operations effectively.
Education
Certificate - Accounting
Norquest College
Edmonton12-2021
Certificate - Basic Computer And Accounting
IICE Computer Education Pvt. Ltd.
Morinda, Punjab10-2019
High School Diploma -
Saffron City School
Punjab03-2019
Skills
- Customer service excellence and phone etiquette
- Team training and mentoring
- Inventory management
- Quality control implementation
- Basic accounting and payroll knowledge
- Data entry and record-keeping accuracy
- Strong attention to detail and confidentiality
- Time management and multitasking skills
- Positive attitude and professional appearance
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Supervisor
Tim Hortons
10.2024 - 10.2025
Volume Counter
Canada Post
04.2023 - 05.2023
Supervisor
Tim Hortons
03.2022 - 10.2024
Certificate - Accounting
Norquest College
Certificate - Basic Computer And Accounting
IICE Computer Education Pvt. Ltd.
High School Diploma -
Saffron City School