Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Navleen Gill

Cold Lake,AB

Summary

Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others.

Overview

5
5
years of professional experience

Work History

Shift manager

Mc Donald's
03.2022 - 12.2023
  • Perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Customer Service Representative

24-7 Intouch
01.2022 - 02.2022
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Gexel
10.2021 - 01.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.

SENIOR Customer service Representative

Bass Pros Shops
11.2019 - 09.2021
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products
  • Listen attentively to the customers' needs to ensure a positive customer experience
  • Ensured customers are satisfied with every part of the flooring experience, from initial greeting through order completion.

Crew Member

Mc Donald's
05.2019 - 10.2019
  • Managed all aspects of food items from ordering and packing up the items
  • Have developed a great relationship with the company employees.

Sales Associate

Winners
09.2018 - 04.2019
  • Proficient in sustaining productivity, while managing multiple projects in a demanding and fast-paced environment
  • Consistently met service level agreements using excellent customer service skills, effective work prioritization, attention to detail and organizational skills.

Education

No Degree - General Arts and Science

St Lawrence College
Kingston, ON
04.2021

Grade 12 -

St Fateh
Punjab, India
03.2017

Skills

  • Attention to detail in handling customers' requests
  • Effective in time management and meeting deadlines
  • Easily cooperate with other employees
  • Ability to work under high pressure and a busy environment
  • Disciplined
  • Energetic and Enthusiastic
  • Cash Handling
  • Shift Scheduling

Languages

English
Full Professional

Timeline

Shift manager

Mc Donald's
03.2022 - 12.2023

Customer Service Representative

24-7 Intouch
01.2022 - 02.2022

Customer Service Representative

Gexel
10.2021 - 01.2022

SENIOR Customer service Representative

Bass Pros Shops
11.2019 - 09.2021

Crew Member

Mc Donald's
05.2019 - 10.2019

Sales Associate

Winners
09.2018 - 04.2019

No Degree - General Arts and Science

St Lawrence College

Grade 12 -

St Fateh

Similar Profiles

CREATE PROFILE
Navleen Gill