HARLEEN KAUR SAINI
Toronto,Canada
Summary
Quality Assurance professional with solid foundation in testing methodologies and defect tracking tools. Demonstrates strong focus on team collaboration and adaptability to changing project needs. Skilled in identifying software issues, creating detailed reports, and ensuring high-quality releases. Known for reliability, effective communication, and results-driven approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
QA Tester
Government of Ontario
01.2023 - 12.2023
- Created and executed automated test scripts using Selenium and Jira, improving testing efficiency
- Identified and documented software bugs, recommending resolutions for the development team
- Collaborated cross-functionally with developers, project managers, and business analysts to identify and resolve software issues
- Assessed software configuration files and logs to uncover root causes of problems
- Contributed to training programs to stay updated with new software tools and testing techniques
Support Analyst/Technician
Renewed Computer Technology
05.2022 - 10.2022
- Provided tier-2 technical support via phone and email, resolving complex software and hardware issues
- Maintained IT asset inventory, managing hardware and software configurations
- Collaborated with cross-functional teams to resolve critical issues and improve service response time
- Documented all user interactions and solutions, ensuring efficient ticket resolution
- Disassembled, inspected, and tested donated computer equipment (desktops, laptops, monitors) for reuse or recycling
- Managed assembly, inventory control, and KPI tracking using ERP systems and advanced MS Excel
- Provided technical support for Windows PCs in an enterprise environment, troubleshooting hardware and software issues
- Deployed Windows OS and performed PXE-based device imaging, along with software installations per customer requests
- Diagnosed and resolved computer equipment faults, using Sage 300 for technical specification clarification
- Led quality checks on completed assemblies, adjusted and repaired equipment, and trained new hires to support team collaboration
Web Developer
RSG Website Designer
06.2021 - 12.2021
- Developed and optimized web solutions using PHP, JavaScript, and Node.js, improving website performance by 60%
- Migrated local databases to AWS, enabling remote access for the team
- Designed and implemented responsive UI/UX using React and Angular for enhanced user experience
- Utilized SQL for database integration, linking front-end interfaces with back-end systems
Education
Bachelor of Technology - Software Engineering
McMaster University
Hamilton, ON12.2024
Advanced Diploma - Computer Engineering Technology
Humber College
Toronto, ON12.2020
Skills
- Programming Languages: Java, Kotlin, Python, C, PHP, JavaScript
- Tools & Platforms: Visual Studio, PyCharm, Android Studio, Linux, Unity
- Databases & Cloud: SQL, Oracle, NoSQL, AWS
- Frameworks: React, Angular, Nodejs
- Methodologies: Agile, Waterfall, Iterative Development
- UI/UX Design: HTML, CSS, JavaScript
- Version Control: Git, GitHub
- Testing: Selenium, Jira
- Strong Analytical Skills
- Excellent Problem-Solving Abilities
- Effective Time Management
- Strong Team Collaboration
- Adaptability to Changing Environments
- Leadership in Guiding Teams and Mentoring
- Excellent Communication Skills
- Proficient in Training and Coaching
Certification
- Agile Development, Coursera, 2023
- AWS Certified Solutions Architect – Associate, 2024
Languages
Fluent in English
Fluent in Hindi
Hobbies
- AI & Machine Learning research
- Building IoT solutions
- Gaming
- Photography
Projects
AI for Road Sign Detection, 01/24, Developed an AI-based solution to automatically detect and interpret road signs using machine learning models. Improved AI model accuracy and deepened understanding of AI/ML principles. Pneumonia Detection App, 09/23, Built an Android app using Android Studio to detect pneumonia from X-ray images. Applied machine learning algorithms to train models for image analysis and disease detection. SpaceX-Inspired Interactive Website, 01/20, Designed an interactive website using JavaScript, PHP, HTML, and CSS to create a platform for extraterrestrial real estate. Integrated SQL database to manage user data and site interactions. Smart Parking System, 09/19, Developed a mobile app using Android Studio and Java to manage parking spots. Integrated Firebase for real-time database management and user location tracking. Parking Availability Sensor, 09/19, Created a hardware solution with Raspberry Pi and Infrared Sensors to detect available parking spots. Designed custom PCBs and tested circuits on breadboards using Python.
Volunteerwork
Regular contributor to local coding bootcamps and tech community events.
Timeline
QA Tester
Government of Ontario
01.2023 - 12.2023
Support Analyst/Technician
Renewed Computer Technology
05.2022 - 10.2022
Web Developer
RSG Website Designer
06.2021 - 12.2021
Advanced Diploma - Computer Engineering Technology
Humber College
- Agile Development, Coursera, 2023
- AWS Certified Solutions Architect – Associate, 2024
Bachelor of Technology - Software Engineering
McMaster University
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