Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navkiran Kaur

Calgary,AB

Summary

Accomplished Merchandising Associate and Front End Cash Department Manager with a proven track record at Rona + and Kent Building Supplies. Expert in merchandise planning and customer relationship management, significantly boosting sales through strategic display and pricing strategies. Excelled in enhancing customer experiences and streamlining financial operations, contributing to substantial store success.

Overview

4
4
years of professional experience

Work History

Merchandising Associate

Rona +
05.2023 - Current
  • Improved product visibility by creating eye-catching merchandise displays.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Elevated brand image through adherence to corporate visual merchandising guidelines during floor sets and window installations.
  • Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
  • Boosted sales through effective cross-merchandising techniques and strategies.
  • Maintained integrity of units and accuracy of pricing to minimize waste.

Front End Cash Department Manager

Kent Building Supplies
04.2021 - 02.2023
  • Coordinated with external vendors for service calls related to equipment maintenance or repair needs, minimizing downtime or disruptions in daily operations.
  • Oversaw scheduling, payroll management, and performance evaluations for the Cash Department team members.
  • Ensured compliance with company policies and federal regulations through diligent monitoring of cash handling procedures.
  • Reduced cashier errors by implementing regular audits and providing constructive feedback to staff members.
  • Managed daily cash transactions, ensuring accurate balancing and reporting of all department activities.
  • Established rapport with local banks/financial institutions, ensuring seamless processing of deposits or other financial transactions on behalf of the storecompany.
  • Streamlined cash management processes, resulting in increased efficiency and reduced discrepancies.
  • Resolved customer disputes promptly and professionally, maintaining positive relationships with both customers and employees.
  • Improved cash handling accuracy by implementing detailed training sessions for employees.
  • Created an organized system for managing change orders, streamlining the process while reducing errors or delays.
  • Developed strategic plans for day-to-day financial operations.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Contributed to overall store success by actively participating in cross-functional team meetings and initiatives.

Education

Bachelor Of Computer Science - Computer Science

Matrix College of Management Technology And Healt
Montreal, QC
06.2019

Skills

  • Merchandise planning
  • Pricing strategy
  • Fashion trends analysis
  • Promotional planning
  • Store maintenance
  • Retail sales professional
  • Customer relationship management (CRM)
  • Pricing and shelf labeling
  • POS systems
  • Window displays
  • Pricing controls

Languages

English
Full Professional

Timeline

Merchandising Associate

Rona +
05.2023 - Current

Front End Cash Department Manager

Kent Building Supplies
04.2021 - 02.2023

Bachelor Of Computer Science - Computer Science

Matrix College of Management Technology And Healt

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Navkiran Kaur