Navkiran Kaur
High Level
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AFL
11.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant Cum Cashier
Punjab National Bank
09.2016 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Admissions Assistant
Punjab National Bank
03.2014 - 08.2016
- Answered phones, called prospects and handled initial email contacts for applicants to [Type] program.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
Dental Administrative Assistant Cum Clinician
Luxmi Bai Institute Of Dental Sciences And Hospital
11.2011 - 11.2012
- Maintained cleanliness of reception area, exam rooms, and common areas to ensure a professional appearance for the practice.
- Organized billing procedures for increased accuracy in accounting practices—reducing errors in invoicing patients or insurance companies.
- .Assist dentists during procedures by passing instruments ,suctioning and providing other support as needed
- Take and develop xrays as directed by the dentist
- Managed inventory levels of dental supplies to prevent shortages or excess stock while minimizing costs.
- opening and distributing regular and electronic incoming mail and other materials.
- Prepare treatment rooms for patient procedures ,including sterilizing equipments and instruments
- Educate patients on proper oral hygiene techniques and provide post operative care instructions'
- Performing basic lab procedures such as poring and trimming models and fabricating temporary crowns.
- Clean and maintain dental equipment and instruments
- Assist with administrative tasks such as answering phones and filing patient paperwork,
- Provide support to other dental staff members as needed
- Ensure compliance with infection control procedures.
- Assist with patient billing and insurance claims processing
Education
Master of Arts - ENGLSIH LITERATURE
PUNJABI UNIVERSITY PATIALA
INDIA04.2016
Bachelor of Arts - ARTS
Punjabi University Patiala
India04.2014
Bachelor of Arts - French And Education
PUNJABI UNIVERSITY PATIALA
INDIA04.2014
Bachelor of Science - Dentistry
Guru Nanak Dev Dental College Sunam
India08.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
French
Limited Working
ACCREDITED CERTICATE FROM PUNJAB DENTAL COUNCIL
2 DAY DENTAL COURSE HANDS ON EXPERIENCE IN DENTAL ROOT CANAL PROCEDURES
Timeline
Customer Service Representative
AFL
11.2022 - 02.2024
Administrative Assistant Cum Cashier
Punjab National Bank
09.2016 - 08.2022
Admissions Assistant
Punjab National Bank
03.2014 - 08.2016
Dental Administrative Assistant Cum Clinician
Luxmi Bai Institute Of Dental Sciences And Hospital
11.2011 - 11.2012
Master of Arts - ENGLSIH LITERATURE
PUNJABI UNIVERSITY PATIALA
Bachelor of Arts - ARTS
Punjabi University Patiala
Bachelor of Arts - French And Education
PUNJABI UNIVERSITY PATIALA
Bachelor of Science - Dentistry
Guru Nanak Dev Dental College Sunam
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