Summary
Overview
Work History
Education
Affiliations
Languages
Certification
Timeline
References
Generic

Navkiran Dhillon

Surrey

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dispatcher

Surdell Kennedy Taxi
Surrey
01.2025 - Current
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Booking trips for clients, including ICBC, WorkSafe, and Ministry clients.
  • Booking handy dart regular and charter trips sent by handy dart on trip broker software.
  • Recorded and maintained files or records of customer requests, work or services performed.

Manager

College Park Liquor Store
Abbotsford
10.2024 - Current
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Advanced knowledge of cash handling, till operations and day ends as well.

Gaming Security Officer

River Rock Casino Resort
Richmond
12.2023 - 09.2025
  • Searched guests upon entering the facility for prohibited items such as weapons or alcohol.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Reported violations and suspicious patrons to supervisors.
  • Conducted security checks of gaming equipment and facilities to ensure compliance with regulations and safety standards.
  • Coordinated with local law enforcement agencies on criminal matters relating to the casino environment.

Loss Prevention Officer

London Drugs
Vancouver
05.2023 - 11.2023
  • Completed security forms to document losses of property or personal injury.
  • Collaborated with store personnel on the execution of security plans during special events.
  • Developed relationships with local law enforcement agencies to facilitate information sharing regarding criminal activity.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
  • Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.

E Commerce Supervisor

Ross Chocolates
Port Coquitlam
06.2022 - 05.2023
  • Managed online marketing and promotional calendars by integrating campaigns and daily promotional offers.
  • Maintained up-to-date records of all online sales transactions.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Cashier

Chevron
Surrey
05.2021 - 05.2022
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Welcomed customers, offering assistance to help find store items.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Performed other duties as assigned by management.

Education

Criminology

Kwantlen Polytechnic University
Surrey
02-2023

High School Diploma -

Spring Dale Senior School
Amritsar
03-2019

Affiliations

  • First Position in Inter - State Shooting Championship

Languages

Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Certification

- Gaming Security Officer

- Basic Security Training

- Valid Serving It Right

Timeline

Dispatcher

Surdell Kennedy Taxi
01.2025 - Current

Manager

College Park Liquor Store
10.2024 - Current

Gaming Security Officer

River Rock Casino Resort
12.2023 - 09.2025

Loss Prevention Officer

London Drugs
05.2023 - 11.2023

E Commerce Supervisor

Ross Chocolates
06.2022 - 05.2023

Cashier

Chevron
05.2021 - 05.2022

Criminology

Kwantlen Polytechnic University

High School Diploma -

Spring Dale Senior School

References

References available upon request.

Similar Profiles

CREATE PROFILE
Navkiran Dhillon