Navjyot Kaur
Calgary,AB
Summary
Experienced Managing Director and IELTS Trainer with a comprehensive background in immigration services and English language instruction. Proven ability to manage large portfolios of immigration cases, streamline operational processes, and provide effective IELTS training to help students achieve their immigration goals. Seeking to leverage my skills in client management, case documentation, and IELTS preparation to contribute to an educational institution or immigration consultancy.
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Operations
NAVJYOT PUNJABI BISTRO AND BAKERY
DHARAMKOT, MOGA
10.2019 - Current
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
Managing Director / IELTS Trainer
SSJ Education Services
Punjab, India
02.2016 - Current
- Directed daily operations of the institute, including client management, curriculum development, and administrative oversight, ensuring efficient service delivery
- Delivered IELTS exam preparation courses, focusing on all modules (Listening, Reading, Writing, Speaking) and providing customized learning plans to suit each student's needs
- Successfully trained over 500 students, with 90% achieving their target band scores, helping them qualify for immigration and academic purposes
- Implemented effective marketing strategies to attract new students, increasing student enrolment by 30% in the past two years
- Conducted workshops and seminars on IELTS preparation, immigration policies, and visa requirements, helping students and clients better understand the process
- Managed a diverse portfolio of immigration cases, guiding clients through the complex processes of visa applications, document preparation, and regulatory compliance
- Collaborated with immigration lawyers and officials to resolve complex cases, ensuring that clients' applications met the required legal standards
- Improved operational efficiency by introducing digital record-keeping systems and client management software, reducing document processing time by 25%
- Conducted mock interviews for students applying for study and immigration visas, helping them build confidence and improve their chances of success
Immigration Consultant / Administrative Assistant
SSJ Education Services
Punjab, India
- Assisted clients with the preparation and submission of immigration applications, ensuring compliance with legal and procedural requirements for countries like Canada, Australia, and the UK
- Conducted client consultations to assess eligibility for various immigration programs, such as Express Entry, Skilled Worker visas, and study permits
- Provided expert advice on visa options, documentation requirements, and language proficiency exams (IELTS), ensuring clients were well-prepared for every step of the immigration process
- Managed a high-volume caseload, overseeing the timely submission of applications and maintaining accurate client files
- Acted as a liaison between clients and government agencies, ensuring seamless communication and timely updates on application status
- Organized and coordinated immigration seminars to educate potential immigrants on the process, qualifications, and expectations for successful applications
- Assisted with appeals and case reviews for clients facing visa rejections, compiling additional evidence and preparing persuasive arguments for resubmission
Education
Master of Arts - Political Science
PANJAB UNIVERSITY
CHANDIGARH03-2006
MBA - Marketing & Business Management
LPU University
Punjab, IndiaSkills
- IELTS Exam Preparation
- Immigration Case Management
- Client Consulting
- Document Preparation
- Operational Efficiency
- Communication Skills
- Technology
- Employee training
- Business process optimization
- Staff recruitment
- Process improvement
- Problem-solving
- Time management
Languages
- English
- Punjabi
- Hindi
Accomplishments
- TAKEN AN AWARD FROM IDP FOR GIVING BEST RESULTS AND BEST CENTRE IN MY AREA .
- TAKEN AN AWARD FROM WOMEN LEADERS FORUM FROM DELHI
- TAKEN MANY AWARD FROM LOCAL SOCIETIES MEMBER AS A BEST TEACHER & WOMEN EMPOWERMENT AWARD .
References
RAJ MALHI
4036196130
SUPREET SINGH SACHDEVA
3065194193
Certification
- TESOL CERTIFICATION
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager of Operations
NAVJYOT PUNJABI BISTRO AND BAKERY
10.2019 - Current
Managing Director / IELTS Trainer
SSJ Education Services
02.2016 - Current
Immigration Consultant / Administrative Assistant
SSJ Education Services
Master of Arts - Political Science
PANJAB UNIVERSITY
MBA - Marketing & Business Management
LPU University
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