Navjot Singh Sandhu
Brampton ,ON
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my role at Pet Valu where I adeptly managed high-stress situations and resolved customer complaints with empathy. Skilled in critical thinking and data entry, I significantly improved service delivery by optimizing prescription processes at Randhawa Clinic, demonstrating exceptional ability to work effectively with others and ensure quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pet Valu
10.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Subzi Mandi
12.2021 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Operation Theater Technician
Amandeep Hospital
07.2020 - 12.2021
- Sterilizing and providing surgical instruments
- Laying out instruments and setting up equipment
- Supervised entry and exit procedures for patients in the surgical area.
- Checking and adjusting equipment, reporting malfunctions, and following health and safety procedures
- Transporting patients to and from the operating room, and positioning them for the procedure
- Checking patient medical charts and records for inaccuracies, and keeping doctor's preference cards updated
Pharmacist Assistant
Randhawa Clinic
11.2017 - 12.2021
- Received, processed and entered prescription orders into pharmacy databases.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
- Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.
- Performed safety checks when dispensing medications to optimize patient safety.
- Prepared bills for clients and submitted required paperwork to insurance companies.
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Reduced wait times for customers by streamlining the prescription filling process.
Education
High School - Medical Science
Maharaja Ranjit Singh Public School
Taran-Tarn, India03.2018
Operator Theater Attendent
Chief Khalsa Diwan International College of Nursin
Amritsar, India05.2020
Social Service Worker
St. Clair College of Applied Arts And Technology
Windsor, None08.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Follow radiation safety guidelines
- Monitor and assure quality
- Work effectively with others
Languages
English
Professional Working
Certification
- First Aid Certification
- WHMIS
- Certification in Operation Theater Attended
Timeline
Customer Service Representative
Pet Valu
10.2023 - 10.2024
Customer Service Cashier
Subzi Mandi
12.2021 - 08.2022
Operation Theater Technician
Amandeep Hospital
07.2020 - 12.2021
Pharmacist Assistant
Randhawa Clinic
11.2017 - 12.2021
- First Aid Certification
- WHMIS
- Certification in Operation Theater Attended
High School - Medical Science
Maharaja Ranjit Singh Public School
Operator Theater Attendent
Chief Khalsa Diwan International College of Nursin
Social Service Worker
St. Clair College of Applied Arts And Technology
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