Navjot Kaur Shergill

• Provided product price information to customers.

2.Customer Interaction:

• Effectively communicated with customers in person and via telephone, providing a positive shopping experience.

Answered customer inquiries, addressing concerns, and provided detailed store information to assist customers with their needs.

3 Compliance and Safety:

• Maintained strict adherence to cleaning and sanitation guidelines, meeting health and OSHA requirements, which contributed to a safe and hygienic store environment.

4 Stock and Merchandising:

• Played an integral role in stocking the sales floor, ensuring products were readily available for customers.
• Collaborated in executing product movement and merchandising plans, contributing to an attractive store layout and presentation.

5 Customer Service Excellence:

• Consistently delivered outstanding customer service, resulting in positive feedback and customer satisfaction.

6 Team Collaboration:

• Worked cohesively with team members to achieve common goals and provide excellent customer service.

7 Adaptability:

• Demonstrated adaptability by quickly learning and applying store procedures and policies.

8 Efficiency:

• Executed tasks efficiently to maintain store operations and meet customer demands.

9 Problem-Solving:

• Effectively resolved customer issues and addressed inquiries, ensuring a positive shopping experience.

10 Product Knowledge:

• Maintained a deep understanding of store products, enabling informed assistance to customers.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Managed over 50 customer calls per day.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Processed customer orders and accurately handled payment transactions.
• Developed and managed relationships with customers to increase customer loyalty.
• Counted money in drawers at beginning and end of each shift.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Answered product questions using knowledge of sales and store promotions.
• Redeemed coupons to discount purchases.
• Maintained awareness of surroundings and secured cash to minimize loss potential.

• Security Operations:
• Conducted regular security patrols, monitoring for unauthorized access, safety hazards, and security breaches.
• Responded promptly to security incidents, including alarms, disturbances, and emergencies, taking appropriate actions to mitigate risks.
• Access Control:
• Controlled access to the premises, verifying the identification and credentials of individuals and vehicles.
• Enforced entry and exit procedures, ensuring compliance with security protocols.
• Surveillance and Monitoring:
• Utilized surveillance systems and security equipment to monitor premises for suspicious activities.
• Maintained vigilant watch over critical areas, minimizing security threats and risks.
• Emergency Response:
• Developed and implemented emergency response plans, effectively coordinating responses to incidents such as fires, medical emergencies, and evacuations.
• Provided immediate first aid and assistance when required.
• Report Writing:
• Maintained detailed incident logs and wrote comprehensive reports on security-related activities, ensuring clear documentation and communication of security issues.
• Customer Service:
• Interacted professionally with employees, visitors, and clients, offering assistance and addressing inquiries and concerns.
• Fostered positive relationships and a sense of security within the community.
• Teamwork:
• Collaborated with fellow security personnel and law enforcement agencies when necessary to handle security issues and maintain a safe environment.
• Regulatory Compliance:
• Ensured compliance with all relevant security and safety regulations, company policies, and industry standards.
• Risk Assessment:
• Conducted security risk assessments and recommended security improvements to enhance overall safety.
• Training and Certification:
• Possessed relevant security certifications (e.g., CPR, First Aid, security guard license) and kept up-to-date with industry best practices.
• Conflict Resolution:
• Effectively managed conflicts and de-escalated potentially volatile situations to maintain a peaceful and secure environment.
• Physical Fitness:
• Maintained physical fitness and readiness to respond to security-related incidents or emergencies.
• Leadership:
• Demonstrated leadership in security operations and provided guidance to other security staff when required.

• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Provided product price information to customers.
• Managed customer relations through communication and helpful interactions.
• Trained and mentored junior staff on customer service strategies and techniques.
• Utilized customer feedback to improve product offerings.
• Created solutions for customers to satisfy specific needs, quality and budget.
• Created promotional materials to advertise products and services.
• Generated sales reports and presentations for senior management.
• Increased sales by 10%".