NAVJOT SINGH
Summerside,PE
Summary
Experienced and results-driven Operations Manager with a proven track record of enhancing business plans and day-to-day activities. Skilled in problem-solving and planning, able to effectively improve processes and increase productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement. Implements changes with a strategic approach, develops teams, and drives success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
IO Solutions
05.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Managed inventory and supply chain operations to achieve timely and accurate operation needs
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Coordinating with other teams to implement strategies and crosstraining efforts
- Analyzing budgets to minimize expenses without sacrificing profits
- Identifying problems and coming up with effective solutions quickly
- Daily meeting with Client to make sure the plan is as per the expectations for operations
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Team Manager
IO Solutions
09.2020 - 05.2023
- Coordinated team collaboration to share ideas and build best practices
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation
- Led employee relations through effective communication, coaching, training, and development
- Delivered regular team meetings for aligned work towards common goals
- Worked with Operation Manager on daily basis to ensure team in on right track
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making
Internet Sales Representative
IO Solutions
12.2019 - 09.2020
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods
- Improved monthly sales with successful marketing, sales and customer relations approaches
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans
- Managed customer service inquiries and complaints for customer satisfaction
- Responded to customer issues and resolved complaints by leveraging expert knowledge
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions
Cashier
Wendy's
10.2019 - 12.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Robotic Operator
Give and Go Foods
02.2018 - 09.2019
- Utilized work order and diagrams to identify and apply job requirements and quality standards to effective production planning
- Documented daily work on production logs and work orders and discussed activities with management to optimize future production
Education
Diploma. - Mechanical engineering
Sheridan College
Brampton, ON12.2018
Skills
- Technical Proficiency
- Effective Communication
- Service Excellence
- Detail-Oriented Mindset
- Analytical Problem Solving
- Applied Engineering Techniques
- RSLinx 500(PLC)
- Interpersonal Skills
- Decision Making
- Calm Under Pressure
- Production Techniques
- Supply Chain Practices
- Team leadership
- Operations management
Additional Information
Can Easily disassemble, clean, examine, reassemble, and evaluate the goods., Leadership, Managed a team of supervisor since January 2023 for onboarding of new role and accepted the role from May 2023 as Operations Manager (Site Director)., Managed a team at short scale with Give and Go to get the production on time., Managing the team at IOS agent for last 3 years and making sure that team is hitting each and every target., Motivating the team and colleagues to get their 100% in each and everything., Performed a lot of other duties on manager level in IOS such as onboarding for new Supervisors with help of Site director., Most important is being there for team and making sure that work environment is healthy for each employee., Leadership is nothing without smile and so did all the coaching's and interaction with employee with a big smile.
Very athletic have interest is sports, Played multiple leagues of Cricket in and outside of Canada as well.
Languages
English
Full Professional
Certification
Intermediate Workplace First Aid-CPR C and AED
Timeline
Operations Manager
IO Solutions
05.2023 - Current
Team Manager
IO Solutions
09.2020 - 05.2023
Internet Sales Representative
IO Solutions
12.2019 - 09.2020
Cashier
Wendy's
10.2019 - 12.2019
Robotic Operator
Give and Go Foods
02.2018 - 09.2019
Diploma. - Mechanical engineering
Sheridan College
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