Navjot Thind
Surrey
Summary
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Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Security Shift Supervisor
Paladin Security Group
03.2025 - Current
- Monitored surveillance systems, analyzing footage for suspicious activities or breaches.
- Managed incident reports and documentation, maintaining accurate records for compliance purposes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Resolved customer inquiries through effective communication and problem-solving skills at front desk.
- Helping Students with First Aid and help them to solve issues regarding parking, finding buildings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
FRONT DESK TELLER
CIBC
04.2023 - 05.2024
- Monitored bank vaults and ensured accurate cash balances.
- Maintained knowledge of bank products and services to assist customers.
- Informed customers about foreign currency regulations and calculated transaction fees.
- Recorded customer transactions, issued receipts, and ensured accuracy.
- Organized and arranged cash and coins by denomination for efficient handling.
- Identified and corrected transaction discrepancies in debits and credits.
- Counted and prepared currency, checks, and deposits for shipment to banks.
Shift Supervisor
Burger King
05.2018 - 03.2023
- Developed strategies to optimize workflow, streamline processes, and improve customer satisfaction.
- Ensured compliance with safety regulations, policies, and legal requirements in store operations.
- Led hiring processes, selecting candidates based on team needs and organizational goals.
- Analyzed financial data, managed inventory, and set sales targets to drive performance and prevent shortages.
- Provided leadership, resolved conflicts, and trained staff on cash handling procedures and end-of-day reconciliation.
Education
BBA - Business Administration And Management
University of Regina
Regina, SK12-2020
Associate of Science - Health Care
University of Regina
Regina12-2020
Skills
- Supervisory & Leadership Skills
- Knowledge of Collective Agreements
- Computer skills
- Active listening
- Customer service
- Critical thinking
- Problem resolution
- Follow-up skills
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Security Shift Supervisor
Paladin Security Group
03.2025 - Current
FRONT DESK TELLER
CIBC
04.2023 - 05.2024
Shift Supervisor
Burger King
05.2018 - 03.2023
BBA - Business Administration And Management
University of Regina
Associate of Science - Health Care
University of Regina