Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navjot Singh

Summary

Versatile Field Service and Technical Support Specialist with 4+ years’ experience in equipment servicing, troubleshooting, and customer support. Skilled in POS system installation, resolving technical issues, and driving sales through customer-focused solutions. Known for strong communication, safety compliance, and delivering results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Field Service Technician III

Moneris
02.2024 - Current
  • Installed and supported POS systems and network peripherals in compliance with PCI standards.
  • Delivered onsite maintenance and troubleshooting across multiple locations, working in variable
    outdoor environments and weather conditions.
  • Managed heavy equipment's and technical systems safely, often lifting and transporting hardware.
  • Responded Immediately to emergency situations and customer service request as assigned.

Technical Support Advisor – Level 2

INTOUCH CX
10.2021 - 02.2024
  • Delivered technical support for a wide range of consumer electronics and software issues, ensuring high customer satisfaction.
  • Identified customer needs and recommended suitable products, upgrades, and service plans to drive additional sales.
  • Resolved complex technical issues using advanced troubleshooting techniques while promoting value-added services.
  • Adapted communication style to build rapport and influence purchasing decisions across a diverse customer base.

Field Service Technician (Contract)

Technical Enterprise Ltd.
05.2021 - 10.2021
  • Installed, calibrated, and maintained technical systems per manufacturer guidelines.
  • Achieved 80%+ customer satisfaction rating through responsive support and training.
  • Maintained full compliance with safety protocols in varied environments.
  • Identified client needs during service visits and recommended product upgrades or additional services, helping to drive repeat business and upsell opportunities.
  • Built strong client relationships through excellent service and communication, often leading to referrals and increased customer engagement with company offerings.

Education

Programmer Analyst Diploma -

CDI College
01.2021

Skills

  • Technical troubleshooting and diagnostics
  • Field equipment installation and maintenance
  • Customer service and relationship management
  • Sales awareness and upselling during service interactions
  • Compliance with safety regulations and quality standards
  • Adaptability to dynamic schedules and environments
  • Clear technical communication and client training
  • Team collaboration and independent problem-solving

Languages

English (Fluent)
Punjabi (Fluent)
Hindi (Fluent)

Timeline

Field Service Technician III

Moneris
02.2024 - Current

Technical Support Advisor – Level 2

INTOUCH CX
10.2021 - 02.2024

Field Service Technician (Contract)

Technical Enterprise Ltd.
05.2021 - 10.2021

Programmer Analyst Diploma -

CDI College

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Navjot Singh