Navjot Singh
Mississauga,ON
Summary
Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization, inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently. Dedicated to enhancing employee satisfaction and business success. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
Work History
Operation Assistant
Pearce Global Pvt. Limited
03.2023 - 08.2024
- Managing daily operations, coordinating with different departments of United States, data entry, document management, scheduling, and providing support to the operations team to ensure smooth workflow and efficiency across the company, all while adhering to Pearce's policies and procedures.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Maintaining filing systems and organizing documents electronically.
- Data entry and updating spreadsheets by using Excel.
- Generating daily, weekly, or monthly operational reports.
- Maintaining records and documentation for audits.
- Prepared and delivered operational performance reports to inform management.
- Completed daily logs for management review.
Assistant Manager
Teleperformance
10.2021 - 11.2022
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
- Maintained high-quality standards with regular employee training and performance evaluations.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
- Kept accurate records to document customer service actions and discussions.
- Established team priorities, maintained schedules and monitored performance.
Team Leader
Teleperformance India
05.2018 - 10.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Supported office business development and customer service.
- Coordinated weekly meetings for internal and external groups.
- Implemented new working processes to deliver multiple improvements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
Education
Masters in Computer Applications - MCA
Chandigarh Group of College
Landran Mohali04.2018
Bachelor of Computer Applications -
Maharaja Ganga Singh Universities
Bikaner, India04-2015
Skills
- Excel knowledge
- Product Knowledge
- Daily Workflow Improvement
- Scheduling
- Key performance indicators
- Attention to Detail
- Active Listening
- Good Telephone Etiquette
- Decision-Making
- Customer support
- Professional and friendly
- Positive attitude
Languages
English, Hindi, Punjabi
English
Advanced
C1
Hindi
Advanced
C1
Punjabi
Proficient
C2
Timeline
Operation Assistant
Pearce Global Pvt. Limited
03.2023 - 08.2024
Assistant Manager
Teleperformance
10.2021 - 11.2022
Team Leader
Teleperformance India
05.2018 - 10.2021
Masters in Computer Applications - MCA
Chandigarh Group of College
Bachelor of Computer Applications -
Maharaja Ganga Singh Universities
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