Navjot Singh
Brampton,ON
Summary
Proven leader in hospitality management, notably with well known different Hospitality organization , where I spearheaded operational enhancements, boosting efficiency and customer satisfaction. Expert in inventory management and team leadership, my strategies have consistently improved performance outcomes and fostered strong business partnerships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager (Restaurant Consultancy )
NS Hospitality
05.2023 - Current
- Analyze restaurant operations and performance metrics
- Identify areas for improvement in efficiency, profitability and customer satisfaction
- Develop strategies and recommendations to address identified areas of improvement
- Advise on menu development, pricing strategies and inventory management
- Provide guidance on staffing solutions and training programs
- Collaborate with restaurant management to implement recommended changes
- Monitor and evaluate the effectiveness of implemented strategies
- Conduct market research to identify opportunities for growth and expansion so on.
Operations Manager
Air Canada Maple Leaf Lounge
08.2021 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
Assistant Area Manager
Royal Paan Franchising Limited
04.2020 - 07.2021
- Increased customer satisfaction by effectively addressing concerns and resolving conflicts as an Assistant Area Manager.
- Enhanced employee performance through regular training sessions and constructive feedback.
- Developed strong relationships with local businesses, fostering partnerships that benefited both parties.
- Provided support during corporate visits, showcasing strong leadership skills and excellent store performance metrics.
Lounge Server
Air Canada Signature Lounge
09.2018 - 03.2020
- Carryout all Server duties and responsibilities while working in fine dining restaurant and barista .
- Maintained a clean and organized lounge area, ensuring guest comfort and safety.
- Streamlined order processing by effectively communicating with bartenders regarding drink orders.
- Kept tables clean and ready for next guests.
- Served meals, drinks to customers according to established guidelines.
Banquet Supervisor (freelancer )
Bathcastel Banquet Hall
08.2014 - 10.2017
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Buffet set up and arrange other live countes.
- Directed and managed banquet functions for 700-800-person event.
- Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
Trainee
Radisson Blu Plaza Deluxe Hotel (5 Star Property )
05.2015 - 10.2015
- Learned practical operations of all the department of hotel.
- Specialized in food and brewages department .
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Team Member
KFC Restaurant
03.2013 - 06.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Monitored and verified all merchandise was properly priced and labeled.
Education
Post Graduation in Global Hospitality Management - Hospitality
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2019
4-Y DEGREE HOTEL MANAGEMENT & CATERING TECHNOLOGY - Hospitality Management
PCTE COLLEGE
LUDHIANA PUNJAB05.2013
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Complaint resolution
- Recruitment
- Catering Coordination
- Wine Knowledge
- Problem-Solving
- Team Leadership
- Safe Food Handling
- Inventory Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Licensed - Smart serve , food and safety , first aid
- Certified [operations manager ], [Compass Group canada ] -
- (leadership skills) .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager (Restaurant Consultancy )
NS Hospitality
05.2023 - Current
Operations Manager
Air Canada Maple Leaf Lounge
08.2021 - 06.2023
Assistant Area Manager
Royal Paan Franchising Limited
04.2020 - 07.2021
Lounge Server
Air Canada Signature Lounge
09.2018 - 03.2020
Trainee
Radisson Blu Plaza Deluxe Hotel (5 Star Property )
05.2015 - 10.2015
Banquet Supervisor (freelancer )
Bathcastel Banquet Hall
08.2014 - 10.2017
Team Member
KFC Restaurant
03.2013 - 06.2014
Post Graduation in Global Hospitality Management - Hospitality
Conestoga College Institute of Technology And Advanced Learning
4-Y DEGREE HOTEL MANAGEMENT & CATERING TECHNOLOGY - Hospitality Management
PCTE COLLEGE
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