Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Navjot Singh

Brampton,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Natural Purity
09.2023 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

Hope And Healing
01.2023 - 08.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

College diploma - Cyber Security

Loyalist College of Applied Art and Technology
12.2023

Bachelor's - Science

Maharaja Ganga Singh University, Rajasthan ,India
10.2021

Skills

  • Information Security
  • Consultative Sales
  • Data Entry
  • Account Updating
  • Appointment Scheduling
  • Scheduling
  • Report Generation
  • Paperwork Processing
  • Call Management
  • Data Collection
  • Complaint Resolution
  • Lead Generation

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Ontario Licensed Driver
  • Penetration Tester (EC-Council)
  • Certified Ethical Hacker

Timeline

Customer Service Representative

Natural Purity
09.2023 - Current

Customer Service Representative

Hope And Healing
01.2023 - 08.2023

College diploma - Cyber Security

Loyalist College of Applied Art and Technology

Bachelor's - Science

Maharaja Ganga Singh University, Rajasthan ,India

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Navjot Singh