Navjot Singh
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Natural Purity
09.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Hope And Healing
01.2023 - 08.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
Education
College diploma - Cyber Security
Loyalist College of Applied Art and Technology
12.2023
Bachelor's - Science
Maharaja Ganga Singh University, Rajasthan ,India
10.2021
Skills
- Information Security
- Consultative Sales
- Data Entry
- Account Updating
- Appointment Scheduling
- Scheduling
- Report Generation
- Paperwork Processing
- Call Management
- Data Collection
- Complaint Resolution
- Lead Generation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Ontario Licensed Driver
- Penetration Tester (EC-Council)
- Certified Ethical Hacker
Timeline
Customer Service Representative
Natural Purity
09.2023 - Current
Customer Service Representative
Hope And Healing
01.2023 - 08.2023
College diploma - Cyber Security
Loyalist College of Applied Art and Technology
Bachelor's - Science
Maharaja Ganga Singh University, Rajasthan ,India
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