NAV SANGHA
Brampton,ON
Summary
To contribute in a work environment as an outgoing, enthusiastic who offers considerable skills and a desire to achieve high-quality results. Talented food service professional bringing in skills in order management, payment processing, and upselling. Accomplished Flight Attendant offering over 3 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Porter Airlines
06.2023 - 10.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Flight Attendant
Air Canada
12.2021 - 02.2022
- Flight Attendant duties, Training for 7 weeks
- 7 weeks of extensive trainaing. Written and Practical
Delivery Courier
UPS Canada
11.2021 - 12.2021
- Deliver packages to designated areas, Pickup packages from houses/stores
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Started as a Part time Courier, ended up as a Manager
Mortgage Consultant
Clarity Financial Inc
03.2021 - 11.2021
- Determine credit risks by reviewing files in advance and comparing data against internal checklist and guidelines, Create strategies to develop and expand existing customer sales
- Oversaw sales and underwriting processes of mortgage lending office.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
Assistant Manager
Footlocker
07.2019 - 01.2021
- Locates every morning, Cashier, Shipment/Stock, Closing
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Restaurant Manager/Front desk
BEACH SUITES - GRAND CAYMAN ISLAND
12.2018 - 02.2019
- Duties included managing front desk, being POC for all servers and bartenders, delegated tasks, managed table issues, identified and resolved customer issues
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Sales Associate
URBAN PLANET
11.2017 - 12.2018
- Fashion stylist - paired individuals with outfits according to preference and upsold retail products utilizing store promotions, Cashier, Consistently hit sales goals during a given shift
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Receptionist
NATIONAL BANQUET HALL
05.2015 - 05.2017
- First POC and responsible for providing exceptional customer service to all guests, responsible for tidying up after guests and table maintenance, answered phone calls, prepared documents and booked events accordingly via email, able to perform basic admin tasks and order what was needed for events
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Science -
Wilfrid Laurier University
Waterloo, ON07.2017
Skills
- Leadership and Decision-Making Skills
- Communication - English, Hindi, Urdu, Punjabi
- Customer Service and Sales Background
- Organizational and Time Management Skills
- Team building
- Adaptability
- Cash Handling
- Flight Safety
- Passenger Safety Management
References
Upon Request
Languages
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Flight Attendant
Porter Airlines
06.2023 - 10.2023
Flight Attendant
Air Canada
12.2021 - 02.2022
Delivery Courier
UPS Canada
11.2021 - 12.2021
Mortgage Consultant
Clarity Financial Inc
03.2021 - 11.2021
Assistant Manager
Footlocker
07.2019 - 01.2021
Restaurant Manager/Front desk
BEACH SUITES - GRAND CAYMAN ISLAND
12.2018 - 02.2019
Sales Associate
URBAN PLANET
11.2017 - 12.2018
Receptionist
NATIONAL BANQUET HALL
05.2015 - 05.2017
Bachelor of Science -
Wilfrid Laurier University
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