Navjot Sadeora

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Organize and review the work of logistics team.
• Maintain work schedules that ensure proper staff handling.
• Coordinate the scheduling and dispatching roles of the transportation crews.
• Respond to the concerns with reconciliation activities and resolve work related issues.
• Monitor staff performance and make recommendations for training and skill enhancement.
• Encourage compliance with company's policies & procedures and discuss any breach of the policy or
procedure with senior management in a timely manner.
• Communicate with customers to resolve dispatch related issues and ensure better dispatch performance

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Motivated and trained employees to maximize team productivity.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

• Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
• Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
• Streamlined communication between drivers, customers, and management for improved customer satisfaction.
• Collaborated with warehouse staff to prioritize shipments based on urgency and importance.