Navjot Rai
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
IOS Call Centre
09.2023 - 02.2024
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Needs Convenience
11.2021 - 09.2023
- Cross-trained and provided backup support for organizational leadership.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Tourism
St. Lawrence College
Kingston, ON01-2020
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- Call center experience
- Sales Support
- Technical Troubleshooting
- Microsoft Windows and Office
- Teamwork and Collaboration
Timeline
Customer Support Specialist
IOS Call Centre
09.2023 - 02.2024
Customer Service Representative
Needs Convenience
11.2021 - 09.2023
Tourism
St. Lawrence College
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