Navjot Kaur Johal
Brampton,ON
Summary
Dynamic hospitality professional with experience at The Broadmoor, excelling in fine dining service and guest satisfaction. Proven ability to maintain composure under pressure while managing time effectively. Recognized for creativity and proactive problem-solving, ensuring memorable experiences for guests through attentive service and efficient meal delivery.
Overview
5
5
years of professional experience
Work History
Banquet Server
The Broadmoor
Colorado Springs, USA
01.2023 - 01.2024
- Flexibility to work longer hours as per business demand.
- Ensure guest satisfaction through timely and efficient meal service.
- Respond to guest requests in a friendly timely and efficient manner.
- Got to learn about 5 star, 5 diamond and Forbes standards.
Room Service
The Broadmoor
Colorado Springs, USA
01.2023 - 06.2023
- Maintaining a positive, empathetic and professional attitude towards the guest at all times.
- Got inspected by Forbes Inspector and maintained a professional attitude.
- Ability to remain calm towards the guest.
Service Intern
Flora Alpina
Vitznau, Switzerland
06.2022 - 12.2022
- Provide a warm welcome to guests at the table.
- Escort guests to their tables.
- Provide superb and positive service to all the guests.
Office Assistant
ABC co.
08.2019 - 02.2021
- Got basic knowledge about accounting.
- Learned how to work under pressure.
Education
Diploma - Hospitality and Tourism
HTM
Switzerland12.2022
Higher secondary -
S.S.A.V School
India 12.2019
Skills
- Management
- Creativity
- Confidence
- Proactivity
- Punctuality
- Ability to handle situations calmly
- Guest service
- Time management
- Table management
- Customer interaction
- Buffet setup and takedown
- Running orders
- Fine dining service
Websites
Languages
- English
- Punjabi
- Hindi
- German
Accomplishments
Three times winner of the Soerenberg Concepts Project 2022 at HTMi, Switzerland.
Languages
English
Full Professional
Punjabi
Native/ Bilingual
German
Limited
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Banquet Server
The Broadmoor
01.2023 - 01.2024
Room Service
The Broadmoor
01.2023 - 06.2023
Service Intern
Flora Alpina
06.2022 - 12.2022
Office Assistant
ABC co.
08.2019 - 02.2021
Diploma - Hospitality and Tourism
HTM
Higher secondary -
S.S.A.V School
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