Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Navjot Kaur

Moncton,Canada

Summary

My job roles allowed me to develop my administrative skills as well as improve upon my time management, as I was given multiple tasks that had to be completed at different timelines. This meant that I had to priorities one over another at any given time in order to meet deadlines. All of which I was done independently with minimum supervising, thus improving my confidence and self-reliance.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Customer Service Representative

IOS call centre
Moncton, New Brunswick
09.2025 - Current
  • Actively listen to customers, offer the appropriate products and services based on the customer's needs.
  • promote the different products and services.
  • Ask the customer about the problem and solve it within a reasonable time limit and during the first contact.
  • Receive and incorporate feedback on a regular basis.
  • Provide excellent customer service and satisfy needs of all the customers in a timely manner.

Activities and PSW

Residence Moncton Residence
Moncton, New Brunswick
02.2025 - 08.2025
  • Organizing games, running exercise classes and helping residents join events.
  • Spend time with residents one on one for chat and friendship.
  • Help residents who use wheelchair or walkers get to events.
  • Organize outdoor events and modify tasks so people of all skill level can join.

Personal support worker

Manoir Notre Dame
Moncton, New Brunswick
04.2024 - 01.2025
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.

•Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.

Personal Support Worker

Sunset village
Moncton, Canada
04.2022 - 01.2024
  • Following client care plans while providing compassionate and respectful care.
  • Assisting clients with daily personal care activities such as. bathing,dressing,grooming, cleaning, medication reminders, etc.
  • Completing minor room cleaning and laundry tasks
  • Reporting on client conditions and any behavioural changes

Personal Support Worker

residence O bon soins
Shediac, Canada
03.2021 - 04.2022
  • Assisting clients with personal hygienic and getting dressed.
  • Assisting clients with housekeeping or other daily errands.
  • Providing companionship and emotional support.
  • Observing and reporting on changes in the health or status of the limit.

Cashier/Team Member

Tim Hortons
Moncton, Canada
09.2020 - 02.2021
  • Handle all customer payment and credit transactions.
  • Responsible for the daily balancing and reconciling of cash office account/s.
  • Perform basic administrative and other duties as assigned.

Cashier/Hostess

TANDOORI FLAME
Brampton, Canada
06.2019 - 06.2020
  • Interacting with customers in professional personal conduct
  • Managing the front desk by receiving calls and walk-in guests
  • Analyzing public reviews to develop improvement plans
  • Bookkeeping responsibility and maintaining clear records of payments
  • Responding to restaurant emails with sound judgment

Education

Diploma - Business

ST. LAWRANCE COLLEGE
Toronto, ON

Secondary School - Commerce, Accountancy, Business Studies, Economics

POLICE D. A. V. Public School
Patiala, Punjab

Skills

  • Teamwork
  • Complaint Resolution
  • Canadian Work Ethics
  • Professional Attitude
  • Time Management
  • High Working Standard
  • Dementia care
  • Activities organizer
  • Customer Service
  • Microsoft Word
  • Organizational Skills
  • Outlook

Certification

Smart Serve, Present

Timeline

Customer Service Representative

IOS call centre
09.2025 - Current

Activities and PSW

Residence Moncton Residence
02.2025 - 08.2025

Personal support worker

Manoir Notre Dame
04.2024 - 01.2025

Personal Support Worker

Sunset village
04.2022 - 01.2024

Personal Support Worker

residence O bon soins
03.2021 - 04.2022

Cashier/Team Member

Tim Hortons
09.2020 - 02.2021

Cashier/Hostess

TANDOORI FLAME
06.2019 - 06.2020

Diploma - Business

ST. LAWRANCE COLLEGE

Secondary School - Commerce, Accountancy, Business Studies, Economics

POLICE D. A. V. Public School
Navjot Kaur