Navjot Kaur
Etobicoke,ON
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Shift Supervisor
wendys
Toronto, Ontario
12.2023 - Current
- Supervised daily operations to ensure efficient service and quality standards.
- Trained new team members on procedures and customer service excellence.
- Managed inventory levels to support timely food preparation and availability.
- Enforced health and safety regulations to promote a safe work environment.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Conducted performance evaluations to provide feedback and support employee development.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Monitored staff performance to ensure quality standards were met.
Crew Member
wendys
Mississauga, Ontario
02.2022 - 12.2023
- Prepared and served food items according to company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Processed customer orders using point-of-sale systems efficiently.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Followed safety and sanitation protocols to promote a safe environment.
- Stocked supplies and ingredients to support kitchen operations effectively.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
Post Graduate - Project Management
Canadore College of Applied Arts And Technology
North Bay 05.2022 - 02.2023
Post Graduate - Human Resources Management
Canadore College of Applied Arts And Technology
North Bay 09.2021 - 04.2022
Skills
- Staff training
- Customer service
- Inventory management
- Cash handling
Timeline
Shift Supervisor
wendys
12.2023 - Current
Post Graduate - Project Management
Canadore College of Applied Arts And Technology
05.2022 - 02.2023
Crew Member
wendys
02.2022 - 12.2023
Post Graduate - Human Resources Management
Canadore College of Applied Arts And Technology
09.2021 - 04.2022