Navjot Kaur
Charlottetown,,PEI
Summary
Compassionate and safety-focused professional with experience in client support, caregiving-related environments, and protocol-driven workplaces.
Overview
5
5
years of professional experience
1
1
Certification
Work History
OPERATIONAL CUSTOMER SERVICE REPRESENTATIVE
INTELCOM/DRAGONFLY
Charlottetown, PEI
09.2025 - Current
- Coordinated daily operational activities, monitoring delivery routes and resolving driver issues to meet time-sensitive requirements.
- Communicated professionally with drivers, supervisors, and internal teams to resolve operational concerns.
- Responded calmly and efficiently to high-pressure, time-sensitive situations, facilitating quick decision-making.
- Followed established procedures and escalation protocols to ensure safety, accuracy, and accountability.
- Documented issues in internal systems, ensuring accurate information transfer and continuity between shifts.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
Package Handler
INTELCOM/DRAGONFLY
Charlottetown, PEI
09.2024 - 03.2025
- Scanned, sorted, and identified package discrepancies to ensure accuracy and efficiency in operations.
- Applied physical stamina and safe lifting techniques to meet demands of fast-paced environment.
- Followed strict safety procedures and organizational protocols.
- Kept work areas clean and organized to promote safety and operational efficiency.
- Communicated effectively with supervisors regarding operational issues.
Customer Service Representative
IO Solutions
Charlottetown, PEI
06.2024 - 08.2024
- Responded to customer inquiries via phone in a friendly, professional, and efficient manner.
- Employed active listening, empathy, and problem-solving skills to address customer concerns effectively.
- Processed customer orders, returns, and exchanges while ensuring accurate management of customer accounts.
- Resolved issues while maintaining confidentiality and professionalism.
- Collected and reported customer feedback to identify areas for service quality improvements.
Material Handler
East Point Potato 2009 Inc.
Souris, PEI
03.2023 - 04.2024
- Managed incoming and outgoing materials, ensuring accurate tracking and timely delivery.
- Organized warehouse inventory to enhance accessibility and streamline storage processes.
- Identified and reported defects or irregularities promptly.
- Maintained cleanliness and safety standards in a regulated environment.
- Executed tasks with speed and attention to detail in a fast-paced environment. in a physically demanding, fast-paced setting.
Assistant Teacher
S.G.T.B Public School
PATIALA, India
04.2021 - 10.2022
- Supervised and provided emotional support for children aged 5–12, fostering a safe and nurturing environment.
- Collaborated with teachers, parents, and support staff in a team-based environment.
- Assisted with individual needs and supported structured daily routines to promote student engagement.
- Observed student behavior and wellbeing, reporting concerns.
- Maintained accurate progress records and documentation.
Education
Graduation - BACHELOR OF ARTS
Kurukshetra University
Haryana, India05.2019
Skills
- Teamwork & Collaboration
- Observation & Attention to Detail
- Safety Awareness & Protocol Compliance
- Effective Communication
- Time Management & Multitasking
- Accurate Documentation & Record-Keeping
Certification
• First Aid CPR/AED Level C
• WHMIS
• Certificate in Computer Application
• WHMIS
• Certificate in Computer Application
Timeline
OPERATIONAL CUSTOMER SERVICE REPRESENTATIVE
INTELCOM/DRAGONFLY
09.2025 - Current
Package Handler
INTELCOM/DRAGONFLY
09.2024 - 03.2025
Customer Service Representative
IO Solutions
06.2024 - 08.2024
Material Handler
East Point Potato 2009 Inc.
03.2023 - 04.2024
Assistant Teacher
S.G.T.B Public School
04.2021 - 10.2022
Graduation - BACHELOR OF ARTS
Kurukshetra University