Navjot Kaur
Edmonton
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
08.2024 - 10.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality.
- Processed orders and returns accurately, ensuring compliance with company policies.
- Utilized CRM software to track customer interactions and maintain comprehensive records.
- Assisted in training new representatives on system navigation and customer engagement techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Assistant
02.2024 - 07.2024
- Operated warehouse equipment to efficiently move and organize inventory.
- Assisted in receiving shipments, verifying contents against purchase orders.
- Maintained cleanliness and organization of storage areas for optimal workflow.
- Collaborated with team members to fulfill customer orders accurately and timely.
Education
Diploma - Hospitality Hotel And Restaurant Operations
Niagara College
Niagara-on-the-Lake, ON06-2025
Skills
- Customer relationship management
- Order processing
- Conflict resolution
- Inventory management
- Team collaboration
- Time management skills
- Communication clarity
Languages
English
Hindi
Punjabi
Timeline
Customer Service Representative
08.2024 - 10.2025
Warehouse Assistant
02.2024 - 07.2024
Diploma - Hospitality Hotel And Restaurant Operations
Niagara College