Navjot Kaur
Morinville,Canada
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Dairy Queen
03.2024 - Current
- Overseeing and coordinating the work of restaurant staff, including chill and kitchen personnel, training, and evaluating staff performance.
- Ensuring that the restaurant adheres to health, safety, and sanitation regulations, as well as company policies and procedures.
- Handling financial tasks such as cash handling, processing payments, and preparing financial reports.
- Building and maintaining positive relationships with customers to enhance their dining experience and encourage repeat business.
- Monitoring inventory levels, ordering supplies and ingredients as needed, and managing stock to minimize waste and control costs.
- Training new hires, showing them their respective job roles.
- Experienced in making and decorating ice-cream cakes and novelties including buster bars, sandwiches, and treatzza pizzas as well.
Customer Service Representative
McDonald's
03.2024 - Current
- Collaborated with team members to streamline service processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
A&W Restaurant
05.2022 - 09.2023
- Investigate and resolve customer complaints, achieving a 95% customer satisfaction rate.
- Collaborating in sales to upsell products, resulting in a 20% increase in revenue.
- Collaborate with other workers as needed to address consumer concerns.
- Good communication skills and the ability to effectively convey that Information to the kitchen crew and the patrons.
- Capacity to handle multiple responsibilities and work together under pressure.
- Maintain a steady meal preparation and service pace to keep clients happy. keep an eye on inventory levels and arrange restocking orders when necessary.
Security Guard
08.2022 - 08.2023
- Security guard at private parties and private events. making sure guests enter according to the guest list. helping guests with party location and other needs. patrolling parking areas. Dealing with homeless and other uninvited people.
- Anti-piracy guard for disney and paramount production company. Before premier, collect phones, cameras, and any other smart devices from the audience. Making announcements about the rules of the theatre.
- Security guard with paragon company : controlled access points, checking identification and verifying credentials of individuals entering the premises. Responded to and resolved security incidents, such as disturbances and conflicts. Maintained accurate records of security-related activities and incidents. monitored and patrolled assigned areas to detect and prevent unauthorized access or activities. conducted thorough inspections of premises to identify potential security risks. Operated surveillance systems and responded to alarms promptly and efficiently.
Education
Business Administration And Management
Loyalist College of Applied Arts And Technology
Toronto, ON08.2023
12th grade - Medical Science
Dev Samaj A.V. School
Punjab, India01.2019
Skills
- Time Management
- Leadership
- Supervision
- Attention to Detail
- Problem-Solving
- Adaptability
- Strong Work Ethic
- Team collaboration
- Effective Communication
- Initiative
- Organizing skills
- Risk Management
- Customer Service
- Conflict Resolution
- Quick Learner
- Approachable
- Microsoft Office
- Punctuality
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Order taking
- Issue resolution
- Complex Problem-solving
- Staff training
- Inventory management
- Inventory control
- Dependability and reliability
Certification
- First Aid and CPR
- Security Guard
- Class-5
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Supervisor
Dairy Queen
03.2024 - Current
Customer Service Representative
McDonald's
03.2024 - Current
Security Guard
08.2022 - 08.2023
Cashier
A&W Restaurant
05.2022 - 09.2023
Business Administration And Management
Loyalist College of Applied Arts And Technology
12th grade - Medical Science
Dev Samaj A.V. School