Navjot Kaur
Summary
Accomplished and versatile professional with over 7 years of progressive experience in office administration, financial account services, and security dispatch. Expertise in managing administrative operations and financial account management, with a strong track record of resolving complex issues while ensuring compliance. Recognized as Supervisor Designate in Finance Account Services, showcasing leadership capabilities and effective team support. Skilled in handling urgent calls, coordinating dispatch operations, and delivering accurate information with clarity and composure during high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Finance Account Services Representative
Insurance Corporation of British Columbia
11.2022 - Current
- Working as part of a large call centre team that takes inbound call inquiries and contacts customers to discuss outstanding debt owed to the corporation and servicing insurance related Payment Plan
- Act as Designate Supervisor, taking escalation calls and resolving complex cases on behalf of the Supervisor.
- Serve as a point of contact for team members’ inquiries, providing guidance and support on collection processes.
- Manage fleet accounts, including large client accounts, vehicle assignments, scheduling, and maintenance coordination.
- Provide email support for the department on assigned weeks, managing client communications, resolving account inquiries, and supporting overall departmental operations.
- Collecting payment from customers over the phone.
Dispatcher
Guardteck Security
01.2022 - 10.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Improved accuracy in incident reporting by adopting standardized call coding systems.
- Dispatched and scheduled workers to certain locations depending on the requests of the client
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Office Administrative Assistant
Lynden International Logistics
07.2020 - 11.2022
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders..
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Part Time Security Guard
Guardteck security
06.2018 - 01.2022
- Observe for signs of crime or disorder and investigate disturbances
- Act lawfully in direct defense of life or property
- Take accurate notes of unusual occurrences
- Patrol randomly or regularly building and perimeter
- Experience dealing with crisis situations, mental health interventions, and conflict resolution.
Education
Associate of Arts -
Coquitlam College
Coquitlam, BC01.2019
Secondary School - MEDICAL
03.2017
Skills
- Crisis Communication & Active Listening
- Customer service expertise
- Supervisor Designate / Team Support
- Data entry expertise
- Dispatch Operations & Coordination
- Multilingual Communication (English, Punjabi, Hindi)
- Multitasking & Prioritization Under Pressure
- Problem-Solving & Critical Thinking
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Human Resources: Payroll – LinkedIn Learning
Skills Covered: Payroll Administration | Completed: February 12, 2025
First Aid Intermediate Level 2- CPR
Timeline
Finance Account Services Representative
Insurance Corporation of British Columbia
11.2022 - Current
Dispatcher
Guardteck Security
01.2022 - 10.2023
Office Administrative Assistant
Lynden International Logistics
07.2020 - 11.2022
Part Time Security Guard
Guardteck security
06.2018 - 01.2022
Secondary School - MEDICAL
Associate of Arts -
Coquitlam College