Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Navjot Kaur

Surrey

Summary

Experienced professional in customer service and financial transactions, skilled in managing cash operations, handling inquiries, and ensuring seamless daily operations. Demonstrated leadership abilities with a focus on team collaboration, conflict resolution, and achieving results in fast-paced environments. Adept at optimizing workflow, improving team efficiency, and maintaining confidentiality in all aspects of work. Reliable and adaptable, with strong organizational skills to meet evolving business needs and drive operational success.

Overview

7
7
years of professional experience

Work History

Shift Lead Supervisor

Paladin
03.2025 - Current
  • Supervised daily operations, ensuring compliance with health and safety standards.
  • Trained and mentored new team members on service protocols and operational procedures.
  • Implemented initiatives to improve customer satisfaction through effective staff management.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Coordinated shift schedules to optimize workforce efficiency and coverage.

FRONT DESK TELLER, Customer Service Representative

CIBC
04.2023 - 01.2025
  • Monitored bank vaults to ensure cash balances were correct
  • Maintained up-to-date knowledge of bank products and services to effectively answer customer questions
  • Informed customers about foreign currency regulations and computed transaction fees for currency exchanges
  • Entered customers' transactions into computers to record transactions and issue computer-generated receipts
  • Arranged money received in cash boxes and coin dispensers according to denomination
  • Identified transaction mistakes when debits and credits did not balance
  • Sorted and filed deposit slips and checks
  • Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank
  • Received mortgage, loan and public utility bill payments, verified payment dates, and amounts due
  • Balanced currency, coin, and checks in cash drawers at ends of shifts

Shift Supervisor

Burger King
05.2018 - 03.2023
  • Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
  • Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
  • Interviewed and hired prospective employees according to team needs
  • Analyzed financial data to identify areas of improvement
  • Tracked store inventory and ordered new products to prevent shortages
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store
  • Set sales targets and budgets for team leads and employees to follow
  • Solved problems and resolved conflicts for team members and customers
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
  • Handling end of the day cash and management paperwork

Education

BBA - Business Administration And Management

University of Regina
12-2020

Associate of Science - Health Studies

University of Regina
Regina
05-2018

Skills

  • Supervisory & Leadership Skills
  • Relationship Building & Collaboration
  • Independence & team work
  • Organization, Planning, & Multi-tasking
  • Customer service focus
  • Positive attitude
  • Problem-solving
  • Verbal and written communication
  • Conflict resolution
  • Fast learner

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Shift Lead Supervisor

Paladin
03.2025 - Current

FRONT DESK TELLER, Customer Service Representative

CIBC
04.2023 - 01.2025

Shift Supervisor

Burger King
05.2018 - 03.2023

BBA - Business Administration And Management

University of Regina

Associate of Science - Health Studies

University of Regina

Similar Profiles

CREATE PROFILE
Navjot Kaur