Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navjot Kaur

Calgary,AB

Summary

Dynamic customer service professional with proven expertise at Shoppers Drug Mart, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction and maintaining a welcoming environment. Adept at inventory management and fostering positive relationships, ensuring efficient operations and a seamless shopping experience. Reliable and detail-oriented, committed to exceeding expectations.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Shoppers Drug Mart
05.2024 - 06.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Warehouse Worker

Lululemon
10.2024 - 04.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

Hospitality And Tourism Management

Oxbridge World School
Kotkapura, PB, India.
12-2026

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Cash management
  • Product knowledge
  • Payment processing
  • Cash handling expertise
  • Customer inquiries
  • Refund handling
  • Inventory management
  • Payment collection
  • Merchandise restocking
  • Customer relationship management (CRM)
  • Drawer management
  • Product recommendations
  • Strong numeracy
  • Account management
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility
  • Conflict resolution
  • Quality assurance
  • Cultural awareness
  • Stress management
  • Positive and professional
  • Problem-solving
  • Customer assistance
  • Reliable and responsible
  • Honest and dependable
  • Cleaning and sanitizing
  • Team collaboration
  • Active listening
  • Creative thinking
  • Customer relations
  • Team leadership
  • Refunds and exchanges
  • Microsoft office

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Warehouse Worker

Lululemon
10.2024 - 04.2025

Customer Service Cashier

Shoppers Drug Mart
05.2024 - 06.2025

Hospitality And Tourism Management

Oxbridge World School

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Navjot Kaur