NAVJOT KAUR
Calgary,Canada
Summary
Dynamic professional with a proven track record at Amazon, adept in warehouse organization and customer service excellence. Excelled in office management and problem-solving, enhancing operational efficiency and customer satisfaction. Skilled in database administration and heavy lifting, consistently meeting employer expectations. Achieved significant improvements in order processing accuracy and customer query resolution.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Inventory Coordinator & Operations
Voila
01.2025 - Current
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Performed full inventory counts every [Number] days.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Performed data entry and completed proper paperwork.
- Investigated and resolved variances in inventory counts on monthly basis.
- Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
Office Administrator
1338874 Alberta Ltd
- Dealing with multiple customers at a time with a positive attitude
- Making all day reports of incoming calls and in-person queries
Administrative Officer
SUS Group of Institutions
- Company Overview: Company Overview: Punjab (India)
- Direct customer communication to appropriate department personnel and offer information to resolve inquiries, boosting customer satisfaction
- Attend on-and-off-site meetings and take notes to better assist a team of 10 employees
- Answer 50-100 calls daily to check up on clients and clear doubts they may have
Customer Support Representative & Chat Agent
Technospecs Technology Pvt Ltd
- Company Overview: Company Overview: Mohali, India
- Resolving an average of 300 inquiries weekly, consistently meeting performance benchmarks in speed, accuracy, and volume
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
Customer Service Representative
Subway
07.2024 - Current
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
Cashier
Circle-K
01.2024 - 06.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
Master of Science (M.S.) - Electronics Engineering Technology
Punjabi University
Patiala, Punjab03.2013
Bachelor of Science (B.S.) - Electronics & Communication
Punjabi University
06.2009
Skills
- Administrative coordination
- Database management
- Spreadsheets/Reports
- Calendaring
- Executive Support
- Problem-solving
- Wrapping and boxing
- Records Management
- Travel logistics management
- Event Management
- Front-Desk Reception
- Lifting and sorting
- Order picking
- Heavy lifting
- Inventory management
- Document scanning
Certification
- IQAS
- Certified #545514
Timeline
Inventory Coordinator & Operations
Voila
01.2025 - Current
Customer Service Representative
Subway
07.2024 - Current
Cashier
Circle-K
01.2024 - 06.2024
Office Administrator
1338874 Alberta Ltd
Administrative Officer
SUS Group of Institutions
Customer Support Representative & Chat Agent
Technospecs Technology Pvt Ltd
Bachelor of Science (B.S.) - Electronics & Communication
Punjabi University
Master of Science (M.S.) - Electronics Engineering Technology
Punjabi University
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