Navjot Kaur
Calgary,AB
Summary
Dynamic customer service professional with a proven track record at Walmart, excelling in issue resolution and fostering customer loyalty. Demonstrated strong work ethic and integrity while managing high-stress situations. Skilled in sales techniques and team collaboration, consistently delivering exceptional service and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier, Pizza Maker
Red Swan Pizza
05.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative
Walmart
09.2019 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Arts And Sciences
Lethbridge College
Lethbridge, AB08-2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Team collaboration
- Customer relations
- Issue resolution
- Sales expertise
- Sales techniques mastery
Languages
English
Full Professional
Timeline
Cashier, Pizza Maker
Red Swan Pizza
05.2021 - 04.2022
Customer Service Representative
Walmart
09.2019 - 02.2022
Associate of Arts - Arts And Sciences
Lethbridge College
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