Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Navjot Kaur

Surrey,BC

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Rogers Communications. Demonstrates exceptional time management and reliability, excelling in fast-paced environments. Skilled in addressing customer inquiries efficiently, significantly improving call handling efficiency. Collaborates effectively with teams to exceed business objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Walmart
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Crew Member

Wendys Restaurant
02.2022 - 11.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.

Inbound Customer Service Representative

Rogers Communications
01.2022 - 01.2023
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.

Education

Diploma - Accounting

Cegep Marie Victorine
Montreal, QC
02-2022

Skills

  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary

Certification

  • First Aid Certification

Timeline

Cashier

Walmart
05.2024 - Current

Crew Member

Wendys Restaurant
02.2022 - 11.2023

Inbound Customer Service Representative

Rogers Communications
01.2022 - 01.2023

Diploma - Accounting

Cegep Marie Victorine

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Navjot Kaur