Proven customer service expert with a track record of enhancing customer satisfaction at Rogers Communications. Demonstrates exceptional time management and reliability, excelling in fast-paced environments. Skilled in addressing customer inquiries efficiently, significantly improving call handling efficiency. Collaborates effectively with teams to exceed business objectives.
Work History
Cashier
2 Years 6 Months
Walmart | 05.2024 - Current
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Crew Member
1 Year 9 Months
Wendys Restaurant | 02.2022 - 11.2023
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Worked well with teammates and accepted coaching from management team.
Inbound Customer Service Representative
1 Year
Rogers Communications | 01.2022 - 01.2023
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.