Professional Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline

Navjot Kaur

Walmart
Surrey,BC
3
years of professional experience
1
Certification

Proven customer service expert with a track record of enhancing customer satisfaction at Rogers Communications. Demonstrates exceptional time management and reliability, excelling in fast-paced environments. Skilled in addressing customer inquiries efficiently, significantly improving call handling efficiency. Collaborates effectively with teams to exceed business objectives.

Work History

Cashier

2 Years 6 Months
Walmart | 05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Crew Member

1 Year 9 Months
Wendys Restaurant | 02.2022 - 11.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.

Inbound Customer Service Representative

1 Year
Rogers Communications | 01.2022 - 01.2023
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.

Education

Diploma - Accounting

Cegep Marie Victorine | Montreal, QC | 02-2022

Skills

Time management skills
Cleaning and sanitizing
Customer service excellence
Reliability and punctuality

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary

Certification

  • First Aid Certification

Timeline

Cashier

Walmart
05.2024 - CurrentRead More

Crew Member

Wendys Restaurant
02.2022 - 11.2023Read More

Inbound Customer Service Representative

Rogers Communications
01.2022 - 01.2023Read More

Cegep Marie Victorine

Diploma from Accounting
Read More
Navjot Kaur