Summary
Overview
Work History
Education
Skills
Timeline
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Navjot Kaur

Brampton,Canada

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Fashion Fashion Unique Inc.
Brampton, Ontario
04.2021 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Improved resolution time with effective problem-solving for customer complaints.

Office Admin Assistant

King Electrical Ltd.
Brampton, Ontario
05.2019 - 03.2021
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Provided exceptional support to executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Facilitated cross-functional collaboration by acting as liaison between departments for task coordination and information sharing.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

Diploma - Office Administration Profession

Sunview College
Brampton, ON, Canada
01.2019

B. TECH - Computer Engineering

Punjab Technical University
Punjab, India, India
01.2016

Diploma - Computer Engineering With Honours

Punjab State Board of Technical Education
Punjab, India, India
08.2013

Skills

  • Microsoft Office
  • Data entry
  • Record keeping
  • Customer service
  • Meeting organization
  • Office coordination
  • Time management
  • Problem solving
  • Communication skills
  • Employee training
  • Billing and invoicing
  • Telephone reception
  • Schedule and calendar management
  • Client relationship management
  • Social media oversight
  • Multitasking and organization
  • Email management

Timeline

Customer Service Representative

Fashion Fashion Unique Inc.
04.2021 - 12.2023

Office Admin Assistant

King Electrical Ltd.
05.2019 - 03.2021

Diploma - Office Administration Profession

Sunview College

B. TECH - Computer Engineering

Punjab Technical University

Diploma - Computer Engineering With Honours

Punjab State Board of Technical Education

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Navjot Kaur