Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navjot Kaur

New Westminster,BC

Summary

Dynamic supervisor with a proven track record at Tim Hortons, skilled in training and mentoring staff while enhancing customer service. Achieved increased team productivity through strategic planning and effective workflow management. Known for resolving conflicts swiftly and fostering a collaborative environment, ensuring operational excellence and high employee morale.

Overview

4
4
years of professional experience

Work History

Supervisor

Tim Hortons
01.2024 - 10.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Restaurant Team Member

Tim Hortons
01.2021 - 12.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Prepared food orders, cooking on grill and operating fry station.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Team Member

Opa of Greece
10.2021 - 12.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Associate Of Arts -

Coquitlam College
Coquitlam, BC
12.2023

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Strategic planning
  • Inventory control
  • Processes and procedures
  • Schedule development

Languages

English
Punjabi
Hindi

Timeline

Supervisor

Tim Hortons
01.2024 - 10.2024

Team Member

Opa of Greece
10.2021 - 12.2021

Restaurant Team Member

Tim Hortons
01.2021 - 12.2023

Associate Of Arts -

Coquitlam College

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Navjot Kaur