NAVJOT KAUR
Brampton,Canada
Summary
Claims Adjuster I at Intact Insurance with a proven track record in claims management and customer relations. Adept at conducting thorough investigations and negotiating settlements, I excel in detail orientation and decision-making. Committed to delivering exceptional service, I foster strong relationships while identifying fraud opportunities to protect company interests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Adjuster I, Property
Intact Insurance
10.2024 - Current
- Worked in concert with customers and agents to negotiate settlements and manage the customer experience.
- Conducted detailed investigations to determine the cause of loss, and coverage analysis.
- Collaborated with contractors, technicians, and vendors on complex losses to come to equitable and accurate solutions.
- Built instant rapport with prospective property owners and gathered relevant information, as needed.
- Well-versed knowledge of residential construction includes, but is not limited to, foundation, roofing, siding, electrical, plumbing, flooring, and painting, as well as a solid understanding of insurance jargon.
- Collaborated with the SIU and Subrogation departments to identify potential fraud and subrogation opportunities.
Swing Manager
McDonald's(Part time)
10.2024 - Current
Swing Manager
McDonald's(Full time)
12.2018 - 10.2024
- Manage and train team members on proper procedures and best practices
- Respond and resolve customer's concerns and complaints in a professional manner
- Assist and assign duties to crew by respecting coworkers, staying dedicated and keeping everyone up-to-date on status of sales and other targets
- Verifying the delivery of Martin Brower every week in order to maintain the high quality of products
- Ensure compliance with all McDonald's policies and procedures as well as local health and safety regulations
- Performing food safety checks and taking temperatures
- Helping customers to navigate orders through mobile apps and kiosks
Retail Cashier
Linen Chest
01.2021 - 01.2023
- Providing exceptional customer service, handling customer inquiries and building strong relationships, while working in a fast-paced and demanding work environment
- Processing transactions for purchases, exchanges or refunds
- Processing daily/weekly financial deposits and pickups for Garda World
- Stay current on promotions, discounts or special offers
- Answer customer questions regarding any products or online orders over phone or in person
Education
Diploma - Networking Technician
Canadore College
01.2018
Skills
- Claims Management and investigation
- Customer Service and client relations
- Policy Analysis and documentation
- Detail orientation
- Empathy and patience
- Decision-making
- Time management
- Written and verbal communication
Certification
- CPR/AED/First Aid - St. John Ambulance
- CIFC (Canadian Investment Fund Course)
- ServSafe Food Handler
Timeline
Claims Adjuster I, Property
Intact Insurance
10.2024 - Current
Swing Manager
McDonald's(Part time)
10.2024 - Current
Retail Cashier
Linen Chest
01.2021 - 01.2023
Swing Manager
McDonald's(Full time)
12.2018 - 10.2024
Diploma - Networking Technician
Canadore College
Similar Profiles
Sangeetha ThurairajasingamSangeetha Thurairajasingam
Auto Claim Adjuster at Intact Insurance/Belair InsuranceAuto Claim Adjuster at Intact Insurance/Belair Insurance
Gokhan AkayGokhan Akay
Commercial Auto Underwriter at Intact InsuranceCommercial Auto Underwriter at Intact Insurance
Kirstie HefferKirstie Heffer
Total Loss Adjuster at Intact InsuranceTotal Loss Adjuster at Intact Insurance
KRISHNA PATELKRISHNA PATEL
Claims Adjuster at Intact InsuranceClaims Adjuster at Intact Insurance
Prabhdeep SinghPrabhdeep Singh
Security Supervisor at First Service ResidentialSecurity Supervisor at First Service Residential