Navjot Kaur
Cambridge
Summary
Results-driven business and finance professional with experience in business development, financial services, and customer relations. Proven track record of driving sales growth, optimizing operations, conducting thorough risk analysis, and providing effective team leadership. Adept at identifying revenue generation opportunities and implementing strategic initiatives to achieve organizational objectives. Skilled in building strong client relationships and delivering exceptional customer service. Committed to continuously enhancing business performance and delivering measurable results.
Overview
5
5
years of professional experience
Work History
Financial Services Representative
Cash4you
09.2023 - 03.2025
- Worked with clients to develop financial planning strategies and solutions through the evaluation of finances.
- Maintained updated records of all financial transactions to support traceability.
- Delivered guidance on financial regulations and requirements.
- Gathered loan information & suggested Suitable loan products with protection options.
- Created a trustworthy borrowing experience by fostering strong relationships.
- Followed up on past-due accounts, improving repayment rates.
Automotive Support Advisor
Majorel
04.2023 - 09.2023
- Interacted with customers over phone, answering questions about accounts, products, and services, and competently handling complaints and requests.
- Provided guidance and direction to customer service reps, lending custom administrative support to resolve complications.
- Employed critical thinking to review and coordinate services, meticulously documenting cases for future reference and audits.
- Conducted assessments on goodwill eligibility, aligning with client guidelines to facilitate satisfactory outcomes.
- Ensure that service provided to customers meets contractual Key Performance Indicators ('KPIs') and try to manage almost 30-35 customers per day.
- Gained superior product knowledge to help customers with service maintenance requirements and warranty information
Customer Service Representative
Majorel
01.2023 - 05.2023
- Engaged with customers through phone interactions, addressing inquiries on accounts, products, and services, and proficiently handling complaints and requests.
- Describe rules, methods, and regulatory requirements for banks' products and services and handle variety of banking transactions, including withdrawals, deposits, and transfers
- Assisted clients in navigating online and mobile banking services, ensuring seamless digital experiences and maintaining meticulous records of interactions and transactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards and collaborate with customer, dealership, or field support team to gather necessary details supporting customer escalation.
- Review case details and assist with coordination of services and support to resolve customer escalation and ensure case is documented and tracked for future follow-up or audit.
Junior Front–End Developer
Eminence Technology
01.2020 - 05.2020
- Contributed to Android Studio projects, showcasing technical proficiency and adaptability to varied development environments.
- Designed and implemented responsive web solutions, enhancing user experiences and increasing website traffic by 20%.
- Developed and implemented responsive web designs for multiple clients, improving the user experience and increasing website traffic by 20%.
- Collaborated within cross-functional teams, ensuring seamless integration between front-end and back-end functionalities.
- Optimized website performance by conducting thorough testing and debugging, resulting in a 15% reduction in page loading time.
- Assisted in creating and maintaining a company-wide style guide, ensuring consistent branding and design principles across all projects.
Education
Post Graduate - Information Technology Business Analysis
Conestoga College
09-2022
Bachelor of Computer Science Engineering -
Punjab Technological University
06-2020
Skills
- Business Analysis Interpersonal & Tools
- Teller transactions
- Business Process Mapping
- Requirement Gathering, Gap
- Methodologies, Lean, Six Sigma
- SWOT Analysis, Root Cause Analysis
- Risk Management
- Decision-maker / Problem-solver
- Communication Skills / Reporting Skills
- Attentive Listener / Understanding
- Critical Thinker / Out-of-Box Thinker
- Power BI, SQL
- MS Excel, MS Word, MS Visio
- MS PowerPoint, Google Docs
- Complaint resolution
- Data Analysis
- Business Intelligence
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Financial Services Representative
Cash4you
09.2023 - 03.2025
Automotive Support Advisor
Majorel
04.2023 - 09.2023
Customer Service Representative
Majorel
01.2023 - 05.2023
Junior Front–End Developer
Eminence Technology
01.2020 - 05.2020
Post Graduate - Information Technology Business Analysis
Conestoga College
Bachelor of Computer Science Engineering -
Punjab Technological University
Similar Profiles
Gurpreet KaurGurpreet Kaur
Financial Services Representative at Cash4YouFinancial Services Representative at Cash4You
GUNEET KAURGUNEET KAUR
Financial Service Representative at Cash4youFinancial Service Representative at Cash4you
RANDA HADDADRANDA HADDAD
Branch Manager at CASH4YOUBranch Manager at CASH4YOU
Alex ShorterAlex Shorter
Emergency Medical Technician at Talbot County GovernmentEmergency Medical Technician at Talbot County Government
Leanna BergsgaardLeanna Bergsgaard
Registered Nurse, Endoscopy at CentraCare Health SystemRegistered Nurse, Endoscopy at CentraCare Health System