Navjot Kaur
Timberlea,Canada
Summary
Personable Office Administrator with 3 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
4
4
years of professional experience
Work History
OFFICE ADMINISTRATOR
Crossbridge Condominium services
01.2022 - 11.2024
- Coordinated and managed daily administrative operations of the office
- Organized and maintained filing systems, including electronic databases and records
- Maintained customer confidence and protected operations by keeping information confidential
- Created and maintained accurate records of all invoices, payments, credits and deductions
- Managed accounts receivable and payables processes, including invoicing, payments, and collections
- Maintained accurate records of all transactions relating to accounts receivable and payable activities
- Received and recorded cash, checks and transfers
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
SECURITY GUARD
Allied Universal
11.2021 - 01.2022
- Conducted daily security patrols of assigned areas
- Enforced safety regulations and monitored access control points
- Investigated suspicious activity and reported findings to management
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons
- Issued visitor badges and access cards to authorized personnel
- Answered questions from the public regarding facility rules and regulations
- Reviewed guest identification and employee credentials to authorize entry onto premises
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Front Desk Receptionist
Crown Plaza Hotel
03.2021 - 11.2021
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Completed all tasks in compliance with company policies and procedures.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
Education
Certificate - Medical And Clinical Administration
Allison
01-2025
Diploma - Business
Northern College of Applied Arts And Technology
Scarborough, ON01-2021
Skills
- Customer Engagement
- Attention to detail
- Problem Solving
- Decision making
- Organization skill
- Time Management
- Database Entry
- Administrative Support
- Telephone Reception
- Clerical Skills
- Invoice Processing
- Accounts Receivable
- Complaint Resolution
- Microsoft suite proficient
- Customer relations
- Task prioritization
- Good Telephone Etiquette
- Scheduling
- Database entry
- Billing oversight
- Leadership and supervision
- Tenant relation
- Payment collection
- Inventory management
- Schedule and calendar management
- Human resources
Languages
English
Native or Bilingual
Timeline
OFFICE ADMINISTRATOR
Crossbridge Condominium services
01.2022 - 11.2024
SECURITY GUARD
Allied Universal
11.2021 - 01.2022
Front Desk Receptionist
Crown Plaza Hotel
03.2021 - 11.2021
Diploma - Business
Northern College of Applied Arts And Technology
Certificate - Medical And Clinical Administration
Allison
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