Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Navjot Kaur

Brampton

Summary

Dynamic professional with a proven track record in customer service and cash handling, honed at McDonalds and Second Cup Cafe. Excelled in enhancing customer satisfaction and streamlining information processing at Tim Hortan. Fluent in English, adept at lifting up to 70lbs, and skilled in fostering positive customer relationships while ensuring efficient transaction management.

Overview

2
2
years of professional experience

Work History

Customer Service

McDonalds
09.2024 - 01.2025
  • Improved customer service levels with timely and accurate demand forecasts.
  • Delivered personalized customer service, fostering positive brand image.
  • Resolved customer service escalations to promote mutually beneficial outcomes.
  • Improved overall client satisfaction by consistently providing exceptional customer service.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Managed high call volume while maintaining excellent customer service standards.
  • Resolved customer service issues with timely and professional resolutions.

Cashier

Second Cup Cafe
10.2023 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Information Processing

Tim Hortan
09.2022 - 09.2023
  • Maintained up-to-date knowledge on industry best practices related to information processing techniques, sharing this expertise with teammates as needed during training sessions or informal discussions.
  • Enhanced data accuracy by implementing efficient information processing techniques and software tools.
  • Provided excellent customer service by efficiently addressing inquiries related to data management and information processing tasks.
  • Maintained a comprehensive inventory of all personal information processing activities within the organization, ensuring full visibility into potential risks and compliance gaps.
  • Improved communication between departments involved in the planning, execution, and maintenance of pipelines by creating a centralized information-sharing system.
  • Ensured compliance with all applicable laws, regulations, and company policies related to the handling of sensitive information during processing activities.
  • Enhanced data accuracy by meticulously processing case information and conducting thorough quality checks.

Education

Masters - Environmental Health

Fleming College
Lindsay, ON
12.2024

Bachelor - Bachelor of Science

Punjabi University
Punjab, India
05.2021

Skills

  • Customer service focus
  • Cash handling
  • Lift up to 70lbs
  • Fluent in English

Languages

English
Full Professional

Timeline

Customer Service

McDonalds
09.2024 - 01.2025

Cashier

Second Cup Cafe
10.2023 - 10.2024

Information Processing

Tim Hortan
09.2022 - 09.2023

Masters - Environmental Health

Fleming College

Bachelor - Bachelor of Science

Punjabi University

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Navjot Kaur