Navjot Kaur
Vancouver,BC
Summary
Experienced professional with a background in customer service, management, and security. Skilled in providing exceptional customer support, resolving issues, and maintaining satisfaction. Proven leadership abilities with a track record of managing teams, improving operations, and achieving business goals. Strong security expertise in ensuring safety, monitoring surveillance, and handling emergencies. Adept at multitasking, problem-solving, and maintaining a positive and secure environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tsawwassen mills
Tsawwassen Mills, British Columbia
11.2024 - Current
- Updated system with order specifics and customer details, preferences, and billing information.
- Collected deposits or payments and arranged for billing.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Team Lead
CIBC
REGINA, Saskatchewan
01.2024 - 04.2024
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Security Guard
SRG security
Regina , SK
10.2023 - 04.2024
- Maintained high levels of alertness throughout shifts.
- Enforced safety regulations and monitored access control points.
- Provided escorts for employees entering and exiting the building after hours.
- Monitored security cameras to identify and respond to suspicious activity.
- Conduct regular patrols to ensure the safety and security of the mall premises.
- Monitor surveillance cameras and alarm systems to detect and respond to any suspicious activity or security
breaches. - Provide assistance and information to mall customers, including directions and guidance.
- Enforce mall policies and regulations to maintain order and safety within the facility.
- Respond promptly to incidents such as thefts, disturbances, or medical emergencies, taking appropriate actions
necessary. - Complete detailed incident reports and documentation of security-related activities.
Shift Manager
burger king
Regina, SK
05.2019 - 06.2023
- Implemented quality control measures, significantly reducing error rates.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Analyzed company's expenditures and developed financial models.
- Created new strategies for improving customer service standards within the organization.
- Responded to customer questions regarding products, prices and availability.
Education
BBA - Business Adminsitration And Management
University of Regina
Regina 12-2020
Skills
- Customer service
- Team leadership
- Problem solving
- Multitasking and organization
- Administrative support
- Communication skills
- Strong computer skills
Timeline
Customer Service Representative
Tsawwassen mills
11.2024 - Current
Team Lead
CIBC
01.2024 - 04.2024
Security Guard
SRG security
10.2023 - 04.2024
Shift Manager
burger king
05.2019 - 06.2023
BBA - Business Adminsitration And Management
University of Regina
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