Navjot Kaur
Whitehorse
Summary
Friendly, organized front desk clerk with exceptional customer service skills in both written and verbal communication. Over 3 years of experience in direct customer service. Highly organized and self-motivated with a diplomatic personality. Adept at managing stressful situations and sensitive materials.
Overview
3
3
years of professional experience
Work History
Front Desk Assistant
H and R Block
02.2025 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Handling Tax Files and make appointments, answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Front Desk Clerk
Canada Best Value Inn - River View Hotel
05.2024 - Current
- Greet clients and visitors in a friendly and professional manner
- Handle incoming calls on a multi-line phone system and reply to emails
- Strong ability to prioritize workload and manage competing priorities and deadlines, with constantly changing priorities, heavy workloads, and tight deadlines.
Cashier and Front Counter Attendant
Tim Hortons
07.2023 - 07.2024
- Greeting customers
- Handling the cash register
- Proper food handling and storage
- Coordinate with team members to distribute tasks and complete orders in a timely manner
Team Leader
Tim Hortons
10.2021 - 07.2023
- Assigning duties to team members
- Resolving customer complaints
- Help team members to improve work service
Education
DIPLOMA - BUSINESS
CANADORE COLLEGE @ STANFORD
BRAMPTON, ONTARIO12.2022
Skills
- Strong verbal and written communication
- Attention to detail
- Proficient in MS Office and Adobe Reader
- Strong Organization Skill
- Multi-Tasking
- Problem Solving
- Ability to cope with changing demands
- Document preparation
- Data entry
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Summary And Qualifications
- Excellent communication, interpersonal, organization, presentation, decision making, critical thinking, customer service and problem-solving skills with great attention to detail.
- Strong time management and multi-tasking capabilities proven through the prioritizing of tasks in order to meet tight deadlines with a high level of judgement and ability to maintain confidentiality.
- Comfortable and has experience with technology, proficient in virtual tools and all MS Office Software including MS Word, Excel, PowerPoint, Outlook etc.
Timeline
Front Desk Assistant
H and R Block
02.2025 - Current
Front Desk Clerk
Canada Best Value Inn - River View Hotel
05.2024 - Current
Cashier and Front Counter Attendant
Tim Hortons
07.2023 - 07.2024
Team Leader
Tim Hortons
10.2021 - 07.2023
DIPLOMA - BUSINESS
CANADORE COLLEGE @ STANFORD
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