NAVJOT KAUR
SURREY,Canada
Summary
Resourceful IT Intern known for high productivity and efficient task completion. Skilled in software development, network troubleshooting, and cybersecurity measures. Possess strong problem-solving abilities, effective communication skills, and capacity to work well under pressure. Excel in fast-paced environments by leveraging technical knowledge and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ASSOCIATE
Whole Foods Market
Vancouver, Canada
07.2022 - Current
- Demonstrated Patience and composure while providing quality service to English speaking customers, showcasing Fluent language skills
- Collaborated closely with other members of staff to ensure smooth operations
- Proficiently used cash register to process payments, issue receipts, and provide change
- Processed credit card transactions accurately and efficiently according to company guidelines
- Ensured compliance with applicable laws, regulations, policies, and procedures pertaining to cash handling activities
- Utilized problem-solving techniques to resolve customer issues quickly and effectively
- Maintained cleanliness of checkout area for safety purposes
- Performed opening and closing duties such as counting money, balancing drawers, reconciling cash reports
Customer Care Representative
Ran Foods Inc.
Mississauga, Canada
02.2018 - 03.2019
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Educated customers where applicable to alleviate need for future contact.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Ensured compliance with data protection regulations when handling customer information.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
DIPLOMA - Information System Business Analysis
Northern College
Timmins, ON01.2018
Bachelor's Degree - Information Technology
Punjab Technical University
06-2014
Certificate - Information System Support Specialist
Vancouver Career College
AbbotsfordSkills
- Network administration
- System configuration
- Application support
- Help desk support
- Hardware installation
- Remote support
- Virtualization technologies
- Backup management
- Operating system support
- Wireless networking
Languages
English
Certification
- COMPTIA A+
Timeline
CUSTOMER SERVICE ASSOCIATE
Whole Foods Market
07.2022 - Current
Customer Care Representative
Ran Foods Inc.
02.2018 - 03.2019
DIPLOMA - Information System Business Analysis
Northern College
Bachelor's Degree - Information Technology
Punjab Technical University
Certificate - Information System Support Specialist
Vancouver Career College
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