Navjot Kaur
Brampton
Summary
Results-driven supervisor with strong focus on team collaboration and achieving outcomes. Skilled in customer service, inventory management, and staff training. Adaptable, reliable, and ready to meet changing needs. Prepared to deliver impactful performance in fast-paced retail environment.
Overview
6
6
years of professional experience
Work History
Front End Supervisor
FRESHCO
02.2023 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Educated staff on strategies for handling difficult customers and challenging situations.
Operation Team Leader
Elante Mall
04.2019 - 04.2021
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Established best practices within the department that contributed towards greater consistency in achieving desired outcomes on an ongoing basis.
- Implemented process improvements that resulted in reduced errors, faster turnaround times, and enhanced overall service levels.
- Optimized resource allocation, managing staff schedules for maximum productivity and reduced overtime costs.
Education
High School Diploma -
Alpha Business And Technology
Scarbrough04-2024
High School Diploma -
Alpha Business And Technology
Scarbrough04-2024
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
Languages
English
Professional Working
Timeline
Front End Supervisor
FRESHCO
02.2023 - Current
Operation Team Leader
Elante Mall
04.2019 - 04.2021
High School Diploma -
Alpha Business And Technology
High School Diploma -
Alpha Business And Technology
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