Navjot Kaur
Kitchener
Summary
Dedicated professional with a history of enhancing customer satisfaction at Tim Horton’s and providing compassionate care at Civil Hospital. Skilled in emotional support and vital signs monitoring, increased repeat business through exceptional service. Proven ability to handle sensitive situations professionally, emphasizing achievements over tasks.
Overview
2
2
years of professional experience
Work History
Customer Service
Tim Horton’s
Kitchener
09.2023 - Current
- Provided pre- and post-sales customer service and support.
- Increased repeat business with exceptional customer service and friendly interactions.
- Streamlined front desk operations for improved efficiency and customer service.
PSW
Civil Hospital
Brampton, ON
08.2022 - 12.2023
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients in maintaining their physical fitness through encouragement, gentle exercise guidance, and support during ambulation or transfer activities.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Personal Support Worker -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, NoneSkills
- Meal preparation
- Emotional support
- Vital signs monitoring
- Compassionate care
- Dementia care
- Personal hygiene assistance
Languages
English
Full Professional
French
Elementary
Punjabi
Full Professional
Timeline
Customer Service
Tim Horton’s
09.2023 - Current
PSW
Civil Hospital
08.2022 - 12.2023
Personal Support Worker -
Conestoga College Institute of Technology And Advanced Learning