Summary
Overview
Work History
Education
Skills
Timeline
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Navjot Kaur

Brampton

Summary

5+ years of experience in providing excellent customer service. Proven track record of resolving customer issues in a timely manner using SAP and other CRM tools while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Amazon
03.2022 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls and emails efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Call Center Agent

MJR Capital
08.2020 - 01.2022
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Developed strong relationships with potential clients through regular follow-up calls, resulting in increased referrals and repeat business.
  • Improved team performance by sharing successful sales strategies in regular meetings and training sessions.
  • Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
  • Implemented targeted cold-calling strategies that led to an increase in qualified leads generated per day.

Customer Service Associate

Telus Communications
03.2019 - 06.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Organized customer appreciation events, strengthening customer relations and loyalty.

Receptionist

Achiever's Point
04.2016 - 12.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Associate of Applied Science - Project Management

Canadore College of Applied Arts And Technology
Mississauga
08.2020

Associate of Applied Science - Mobile Application Development

Canadore College of Applied Arts And Technology
Mississauga
09.2019

Bachelor of Science - Bachelor's of Computer Applications

Baring College
Punjab, India
03.2016

Skills

  • Complete knowledge of Microsoft Office
  • SAP and CRM software
  • Active Listening
  • Multitasking (operating using phone,web,chat,outlook)

Timeline

Customer Service Representative

Amazon
03.2022 - 03.2024

Call Center Agent

MJR Capital
08.2020 - 01.2022

Customer Service Associate

Telus Communications
03.2019 - 06.2020

Receptionist

Achiever's Point
04.2016 - 12.2018

Associate of Applied Science - Project Management

Canadore College of Applied Arts And Technology

Associate of Applied Science - Mobile Application Development

Canadore College of Applied Arts And Technology

Bachelor of Science - Bachelor's of Computer Applications

Baring College

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Navjot Kaur