Navjot Kaur
Georgetown,ON
Summary
Proven leader with extensive experience in operations management and business development, notably at Canada Cartage. Excelled in strategic planning and problem resolution, enhancing operational efficiency and employee productivity. Skilled in MS Office and adept at fostering customer relationships, achieving a 10% sales increase through superior service. Demonstrates exceptional team building and communication abilities, driving performance improvement across diverse teams.
Overview
9
9
years of professional experience
Work History
General Manager
Canada Cartage
2023.01 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Overseeing daily operations of the business
- Creating new strategies for growth and putting them into practice
- Overseeing the budget and managing expenses
- Set policies and processes
- Training new staff and lower-level managers
- Hiring and terminating employees
- Evaluating productivity and performance and implementing strategies for improvement
- Keeping reports of business and employee performance
- Coordinating several teams and communicating with clients
- Analysis daily reports, catch discrepancy, investigate and email for corrections
- Prepare regular reports for upper management
- Direct the employee assessment process
- Ensure staff follows health and safety regulations
- Ensure employees work productively and develop professionally
Business Analyst
Canadian Tire Corporation
2019.11 - 2023.12
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Gathered, documented and modeled data to assess business trends
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
- Reviewed internal systems and organized training plans to address areas in need of improvement
- Managing relationship between carriers and customers
- Worked with Rate analyst team to ease work load to meet Rate Management team needs
- Analysis daily reports, catch discrepancy, investigate and email for corrections
- Scrutinize daily order transmission and manifest closing for each carrier and store
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests
- Documented step by step process for Carrier Portals and Ship to home which helps to train or cross-train other employee with in organization
- Participate in Daily, Weekly and Monthly meet with Carrier, Team member to talk about any on going issue and how can team work through it
- Organized daily tasks for better efficiency and use of resources
- Assisted various departments with change by communicating new improvement plans and expectations
Operational Manager/Operations Dispatch Lead
All Routes Logistics
2019.03 - 2019.10
- Skillfully manage wide-range of office and sales support tasks, including accounts payable/accounts receivable and payroll processing
- Leverage strong multitasking skills to manage customer service, data entry, invoicing, inventory control, merchandising, returns processing, and purchasing
- Respond to customer inquiries in person and over phone; liaise with cross-functional teams in support of customer needs
- Administer banking, deposits, account registry, payroll, and distribution of employee checks
- Facilitated development of office operations manual; recruit and trained new administrative personnel for their specific job descriptions
- Identified areas for improvement in policies, procedures, and business processes and delivered strategic and handled such Key Issues
- Select employee for special projects and programs, then oversee their output
- Provide regular tasks to coworkers and trained them for new technologies plus software
- Regular staff meetings for improvement
- Demonstrated flexibility and superb work ethic in enthusiastically taking on special projects
- Provide technical and logistical support for all administrative personnel
- Implement customer service standards and evaluate employee based on their ability to meet those standards
- Conduct semi-annual evaluations of administrative personnel and provide guidance about potential improvements in each employee's performance
- Serve as liaison between administrative personnel and senior management, communicating needs and concerns so things can be handled expeditiously
Internet Sales Manager/Team Leader
Inbound Outbound Solution Inc
2018.03 - 2019.01
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Ensure compliance with company policies and regulations
- Stay up-to-date on product knowledge and ongoing promotions
- Assess strengths and weakness of sale team and manage sale program accordingly
- Evaluate performance of sales agent and provide appropriate feedback on regular basses
- Develop best practice to improve sales and profitability
- Also performed with sales team to achieve monthly sale quotes
- Monitor program on 500+ accounts across all domestic sale channels and pinpoint way to penetrate new market
- Provide on ground support for sale associates as team generates leads and close new deals Develop and implement new sales initiatives, strategies and programs to capture key demographics Schedule sales meetings to discuss about issues and updates
- Provide daily report of field sales success and communicate Voice of Customer data to Superiors
Office Administrative/Dispatch Manager
Mavron Transport Inc
2015.03 - 2018.02
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Co-ordinate and schedule drivers to pick up and deliver loads to customers or vendors
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, accessorial charges, and other dispatch information within operating system for accurate account of each drivers trips
- Advise Customers/clients of any delays caused by traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
- Assist and Development of assigning routes and maintain contact with drivers throughout day
- Collaborate with management to modify daily assignments to accommodate needs of customers
- Provide regular tasks to coworkers and trained them for new technologies plus software
- Regular staff meetings for improvement
- Manage over 50 customer calls per day, which results increase of 10% sales
Education
Bachelor of Science - Advanced Diploma in Computer Engineering Technolog
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON02.2015
Associate of Applied Science - Computer Applications Development
BBK DAV College
Amritsar, Punjab, India03.2013
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Effective leader
- Efficient multi-tasker
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Relationship Building
- Staff Training
- Inventory Control
- Employee Scheduling
- Verbal and written communication
- Customer Relationship Management
- Staff Supervision
- Motivation
- Staff Development
- Administrative Skills
- Strategic Planning
- Deadline-oriented
- Process Improvements
- Performance Improvement
- Project Management
- Facility Management
- Workflow Planning
- Expense Control
- Troubleshooting expertise
- Business Development
- Business Administration
- Quality Management
- Data review
- Proficient in MS Office, MS Excel, MS PowerPoint, MS Word, Outlook and numerous softwares used while collecting work experiences.
- Risk Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
General Manager
Canada Cartage
2023.01 - Current
Business Analyst
Canadian Tire Corporation
2019.11 - 2023.12
Operational Manager/Operations Dispatch Lead
All Routes Logistics
2019.03 - 2019.10
Internet Sales Manager/Team Leader
Inbound Outbound Solution Inc
2018.03 - 2019.01
Office Administrative/Dispatch Manager
Mavron Transport Inc
2015.03 - 2018.02
Bachelor of Science - Advanced Diploma in Computer Engineering Technolog
Sheridan College Institute of Technology And Advanced Learning
Associate of Applied Science - Computer Applications Development
BBK DAV College
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