Navjot Kaur
North York,ON
Summary
Dedicated professional with demonstrated customer service, time management, and trend-tracking strengths. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Beanfield Centre- SERVOMATION INC-ALLSTREAM
01.2023 - Current
- Evaluated staff performance, communicating feedback, and setting personal goals
- Attended and contributed to regular managerial meetings
- Executed daily opening and closing procedures to company standard
- Monitored numerous employee activities and assigned tasks to cover demand
- Tracked employee performance to determine areas of strength and improvement
- Established rapport with clients, vendors, suppliers, ensuring strong relationships were maintained
- Led teams through onboarding process for swift integration into daily operations
- Inspired teams using motivational leadership style.
Server Team Lead
Talent Employment Inc.
01.2022 - 01.2023
- Kept team compliant with food safety requirements and cleaning standards
- Oriented new staff to restaurant policies, procedures and performance requirements
- Handled escalated service issues with prompt and professional approach
- Facilitated team-building activities to foster positive work environment among staff members
- Worked closely with other trainers to maintain consistency across multiple locations or shifts
- Maintained accurate records of each server's progress throughout training process
- Minimized complaints by keeping drinks full and delivering correct orders
- Maintained service station with commonly requested drinks and items.
Ilets Assistant Trainer
Ilets Training Centre
09.2021 - 02.2022
- Engage with students to identify their strengths and weaknesses, providing tailored guidance.
- Conduct practice sessions for all four IELTS components, offering detailed feedback and strategies for improvement.
- Track and record student performance, ensuring they are on track to meet their goals.
- Manage and distribute study materials, keeping resources up to-date and relevant.
- Continuously enhance my own skills and knowledge of the IELTS exam and teaching practices.
- Collect and analyze student feedback to improve teaching methods and course content. Support administrative tasks such as scheduling classes, maintaining student records, and handling inquiries.
Front Desk Receptionist
Immigration Consultant and Ilets Training Centre
07.2021 - 02.2022
- Greet students and visitors, providing a friendly and professional first point of contact.
- Handle incoming phone calls and respond to client inquiries regarding immigration services.
- Manage appointment calendars for immigration consultants, scheduling and confirming client appointments.
- Manage and coordinate Ilets class schedules, including making adjustments as necessary.
- Assist clients with filling out immigration forms, ensuring accuracy and completeness.
- Conduct follow-up calls to clients to provide updates on their application status.
- Deliver exceptional customer service, addressing client needs and concerns efficiently.
Education
Diploma - Building Science Technician
Seneca Polytechnic College
North York, Toronto04.2024
High School Diploma -
MGN Public School
India 09.2021
Skills
- Excellent customer service and interpersonal skills
- Strong verbal and written communication skills
- Team Leadership
- Proficient in MS Office Suite
- Schedule development
- Inventory Control
- Staff Management
- Goal-Oriented
Certification
Smart Serve
Languages
English
Hindi
Punjabi
certificates
- Smart Serve
- WHMIS
Timeline
Supervisor
Beanfield Centre- SERVOMATION INC-ALLSTREAM
01.2023 - Current
Server Team Lead
Talent Employment Inc.
01.2022 - 01.2023
Ilets Assistant Trainer
Ilets Training Centre
09.2021 - 02.2022
Front Desk Receptionist
Immigration Consultant and Ilets Training Centre
07.2021 - 02.2022
Diploma - Building Science Technician
Seneca Polytechnic College
High School Diploma -
MGN Public School
Smart Serve
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